{"id":4169,"date":"2019-11-22T22:02:09","date_gmt":"2019-11-22T22:02:09","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=4169"},"modified":"2019-11-22T22:31:10","modified_gmt":"2019-11-22T22:31:10","slug":"shopify-revenue-reporting-see-how-valuable-your-support-conversations-are-with-shopify-attributed-orders-report","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/shopify-revenue-reporting-see-how-valuable-your-support-conversations-are-with-shopify-attributed-orders-report\/","title":{"rendered":"Shopify Revenue Reporting: See How Valuable Your Support Conversations Are with Shopify Attributed Orders Report!"},"content":{"rendered":"

It’s one thing to hear that customer service and support is a “valuable” asset to your business. It’s another thing entirely when you can see it.<\/p>\n

We’re bringing a whole new way to evaluate your customer service performance by intelligently tying\u00a0the conversations your team have with customers with new orders placed by those same customers.<\/p>\n

You will begin your Shopify revenue reporting analysis by specifying the time range you want to look at. Re:amaze will then generate a report\u00a0showing you the number of\u00a0orders (and their total value) in the report period. Of those orders placed by customers, we will also tell you if those orders\u00a0were associated with conversations.<\/p>\n

Re:amaze will also automatically filter out repeat conversations so revenue is not double counted. For example, if a customers writes into your support team yesterday and today on two separate conversations and subsequently places an order, then the order will be attributed to the\u00a0conversation\u00a0created by the customer today, assuming both convos have staff\u00a0responses.<\/p>\n

\"\"<\/p>\n

Here’s how to understand the report:<\/p>\n

    \n
  1. Box 1: Orders associated with recent customer conversations<\/li>\n
  2. Box 2: Customer conversations that drove to orders<\/li>\n
  3. Box 3: The total sales amount that these orders amounted to in the report period<\/li>\n
  4. A trend graph below for when these orders (Box 1) happened<\/li>\n<\/ol>\n

    \"\"<\/p>\n

    The nature of this report is not to pinpoint whether a specific order was placed because of a specific message from a specific staff member. The idea is to gather a rough profile of your customer service landscape and visualizing the impact that profile has on your bottom line revenue. The goal is to allow you and your team to\u00a0start a conversation about why support is a revenue driver for great businesses who value customer conversations.<\/p>\n

    For a full funnel-style analysis, we still recommend relying on Google Analytics and your Shopify revenue reporting dashboard.<\/p>\n","protected":false},"excerpt":{"rendered":"

    It’s one thing to hear that customer service and support is a “valuable” asset to your business. It’s another thing entirely when you can see it. We’re bringing a whole new way to evaluate your customer service performance by intelligently tying\u00a0the conversations your team have with customers with new orders placed by those same customers. … Continue reading “Shopify Revenue Reporting: See How Valuable Your Support Conversations Are with Shopify Attributed Orders Report!”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":4172,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-4169","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"\nShopify Revenue Reporting: See How Valuable Your Support Conversations Are with Shopify Attributed Orders Report! - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/shopify-revenue-reporting-see-how-valuable-your-support-conversations-are-with-shopify-attributed-orders-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shopify Revenue Reporting: See How Valuable Your Support Conversations Are with Shopify Attributed Orders Report! - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"It’s one thing to hear that customer service and support is a “valuable” asset to your business. 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