![\"\"](\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-31-at-2.22.08-PM.png\")
<\/p>\nWe’ve implemented an optional security and privacy update to Re:amaze’s conversation Permalinks. By default, your Re:amaze account will have this enabled.<\/p>\n
When customers message your support team with additional 3rd parties CC’d in the email message, your reply through Re:amaze will be seen by all participants including the original sender as well as all CC’d parties.<\/p>\n
However, when the original sender or one of the 3rd parties remove one of the participants in the middle of a conversation due to concerns over private information or other reasons, Re:amaze will now block the removed parties from seeing those messages within the Permalink.<\/p>\n
In the example below, Marvin emailed support with David in CC. Chris from support replied to both Marvin and David. Marvin then emailed Chris back after removing David from CC.<\/p>\n
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When David clicks on the Permalink for the conversation, he will no longer see what Marvin said to Chris regarding his removal because he was not directly involved.<\/p>\n
![\"\"](\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-31-at-2.22.33-PM.png\")
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In this new security and privacy setting, if a customer message is sent to only a subset of contacts (i.e. using “To” or “CC” in email), then a message will be considered Private. This will hide such messages to avoid customer cross-talk not directed at everyone from getting exposed to anyone with the permalink.<\/p>\n
To enable or disable this security feature, you can go to Re:amaze Settings > Brands > Edit All Settings > Permalink Privacy Settings > and uncheck the “Redact Private Messages” option.<\/p>\n
![\"\"](\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-31-at-2.01.21-PM.png\")
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