{"id":3947,"date":"2019-07-31T20:37:28","date_gmt":"2019-07-31T20:37:28","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=3947"},"modified":"2019-07-31T20:38:54","modified_gmt":"2019-07-31T20:38:54","slug":"top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations\/","title":{"rendered":"Top Level Facebook Post Comments Now Thread Individually as Re:amaze Conversations"},"content":{"rendered":"<p>Managing customer comments in a particular Facebook can be quite chaotic especially if it&#8217;s a post that&#8217;s generating a lot of buzz.<\/p>\n<p>If you&#8217;re used to managing and responding to comments like in Facebook where every comment and sub-comment exist as a single thread, you&#8217;ll likely\u00a0feel right at home with Re:amaze&#8217;s default import method where top level comments (from a new customer) and sub-comments are together under one conversation.<\/p>\n<p>For a helpdesk environment, we wanted to make this experience better since each customer&#8217;s comment can lead to new sales. To facilitate this, we&#8217;ve added an option for you to choose if want to have each new customer&#8217;s top level comment be a separate conversation (thread).<\/p>\n<p>This option is now available under your Facebook page settings when you click on the &#8220;<a href=\"https:\/\/www.reamaze.com\/admin\/settings\/social\">Social Channels<\/a>&#8221; menu.<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-3948 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.30.33-PM.png\" alt=\"\" width=\"2554\" height=\"1436\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.30.33-PM.png 2554w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.30.33-PM-300x169.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.30.33-PM-768x432.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.30.33-PM-1024x576.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.30.33-PM-1200x675.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2554px; --smush-placeholder-aspect-ratio: 2554\/1436;\" \/><\/p>\n<p>When you turn this option on, Re:amaze will start a new thread per top level customer comment and attribute that thread to the exact customer profile on Facebook. Here&#8217;s what that looks like:<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-3949 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.25.09-PM.png\" alt=\"\" width=\"2014\" height=\"1436\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.25.09-PM.png 2014w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.25.09-PM-300x214.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.25.09-PM-768x548.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.25.09-PM-1024x730.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.25.09-PM-1200x856.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2014px; --smush-placeholder-aspect-ratio: 2014\/1436;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Managing customer comments in a particular Facebook can be quite chaotic especially if it&#8217;s a post that&#8217;s generating a lot of buzz. If you&#8217;re used to managing and responding to comments like in Facebook where every comment and sub-comment exist as a single thread, you&#8217;ll likely\u00a0feel right at home with Re:amaze&#8217;s default import method where &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Top Level Facebook Post Comments Now Thread Individually as Re:amaze Conversations&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3951,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-3947","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top Level Facebook Post Comments Now Thread Individually as Re:amaze Conversations - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top Level Facebook Post Comments Now Thread Individually as Re:amaze Conversations - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Managing customer comments in a particular Facebook can be quite chaotic especially if it&#8217;s a post that&#8217;s generating a lot of buzz. If you&#8217;re used to managing and responding to comments like in Facebook where every comment and sub-comment exist as a single thread, you&#8217;ll likely\u00a0feel right at home with Re:amaze&#8217;s default import method where &hellip; Continue reading &quot;Top Level Facebook Post Comments Now Thread Individually as Re:amaze Conversations&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2019-07-31T20:37:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-31T20:38:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.38.23-PM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2554\" \/>\n\t<meta property=\"og:image:height\" content=\"1434\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Top Level Facebook Post Comments Now Thread Individually as Re:amaze Conversations\",\"datePublished\":\"2019-07-31T20:37:28+00:00\",\"dateModified\":\"2019-07-31T20:38:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations\/\"},\"wordCount\":181,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-31-at-1.38.23-PM.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/top-level-facebook-post-comments-now-thread-individually-as-reamaze-conversations\/\",\"name\":\"Top Level Facebook Post Comments Now Thread Individually as Re:amaze Conversations - 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