{"id":3854,"date":"2019-06-19T20:47:17","date_gmt":"2019-06-19T20:47:17","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=3854"},"modified":"2019-07-08T20:56:36","modified_gmt":"2019-07-08T20:56:36","slug":"reamaze-classic-live-chat-auto-assigns-next-chat","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/","title":{"rendered":"Re:amaze Classic Live Chat Auto Assigns Next Chat"},"content":{"rendered":"<p>Classic Live Chat is a great chat mode to use if you&#8217;re staffed for dedicated live chat sessions with customers. It offers a consistent experience to customers in that they need to reserve a spot in line and wait for an agent to become available.<\/p>\n<p>The added benefit of Classic Live Chat is that agents can see all live, queued, and even ended chats at a glance. Ended chats can even be converted to an email thread so agents can follow up at a later time.<\/p>\n<p>Note: Classic Live Chat is a preference for most businesses as some businesses are transitioning to asynchronous chat (think Facebook Messenger, iMessage, etc). Re:amaze offers both. To\u00a0read the difference between the two chat modes, click <a href=\"https:\/\/support.reamaze.com\/kb\/everything-about-conversations\/real-time-direct-messaging-vs-live-chat\">here<\/a>.<\/p>\n<p>If you&#8217;re using Classic Live Chat, it might be more efficient for an agent to immediately pick up the next customer chat session to reduce delays and confusions. Agents used to have to navigate back to the classic live chat menu to pick up the next chat. This new feature will allow you to auto assign the next chat!<\/p>\n<p>To find this setting, navigate to Re:amaze settings &gt; Messaging &gt; Edit &gt; toggle the &#8220;Automatically assign chats when chat ends&#8221; option.<\/p>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-3855 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png\" alt=\"\" width=\"2556\" height=\"1390\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png 2556w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM-300x163.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM-768x418.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM-1024x557.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM-1200x653.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2556px; --smush-placeholder-aspect-ratio: 2556\/1390;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Classic Live Chat is a great chat mode to use if you&#8217;re staffed for dedicated live chat sessions with customers. It offers a consistent experience to customers in that they need to reserve a spot in line and wait for an agent to become available. The added benefit of Classic Live Chat is that agents &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Re:amaze Classic Live Chat Auto Assigns Next Chat&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3855,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-3854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Re:amaze Classic Live Chat Auto Assigns Next Chat - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Re:amaze Classic Live Chat Auto Assigns Next Chat - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Classic Live Chat is a great chat mode to use if you&#8217;re staffed for dedicated live chat sessions with customers. It offers a consistent experience to customers in that they need to reserve a spot in line and wait for an agent to become available. The added benefit of Classic Live Chat is that agents &hellip; Continue reading &quot;Re:amaze Classic Live Chat Auto Assigns Next Chat&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-19T20:47:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-08T20:56:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2556\" \/>\n\t<meta property=\"og:image:height\" content=\"1390\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Re:amaze Classic Live Chat Auto Assigns Next Chat\",\"datePublished\":\"2019-06-19T20:47:17+00:00\",\"dateModified\":\"2019-07-08T20:56:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/\"},\"wordCount\":215,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/\",\"name\":\"Re:amaze Classic Live Chat Auto Assigns Next Chat - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png\",\"datePublished\":\"2019-06-19T20:47:17+00:00\",\"dateModified\":\"2019-07-08T20:56:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png\",\"width\":2556,\"height\":1390},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Re:amaze Classic Live Chat Auto Assigns Next Chat\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. Happier Customers.\",\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.reamaze.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\",\"name\":\"Re:amaze\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png\",\"width\":540,\"height\":190,\"caption\":\"Re:amaze\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/reamaze\",\"https:\/\/x.com\/reamaze\",\"https:\/\/www.instagram.com\/reamaze\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\",\"name\":\"David\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g\",\"caption\":\"David\"},\"url\":\"https:\/\/www.reamaze.com\/blog\/author\/david\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Re:amaze Classic Live Chat Auto Assigns Next Chat - Re:amaze Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/","og_locale":"en_US","og_type":"article","og_title":"Re:amaze Classic Live Chat Auto Assigns Next Chat - Re:amaze Blog","og_description":"Classic Live Chat is a great chat mode to use if you&#8217;re staffed for dedicated live chat sessions with customers. It offers a consistent experience to customers in that they need to reserve a spot in line and wait for an agent to become available. The added benefit of Classic Live Chat is that agents &hellip; Continue reading \"Re:amaze Classic Live Chat Auto Assigns Next Chat\"","og_url":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/","og_site_name":"Re:amaze Blog","article_publisher":"https:\/\/www.facebook.com\/reamaze","article_published_time":"2019-06-19T20:47:17+00:00","article_modified_time":"2019-07-08T20:56:36+00:00","og_image":[{"width":2556,"height":1390,"url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png","type":"image\/png"}],"author":"David","twitter_card":"summary_large_image","twitter_creator":"@reamaze","twitter_site":"@reamaze","twitter_misc":{"Written by":"David","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#article","isPartOf":{"@id":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/"},"author":{"name":"David","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e"},"headline":"Re:amaze Classic Live Chat Auto Assigns Next Chat","datePublished":"2019-06-19T20:47:17+00:00","dateModified":"2019-07-08T20:56:36+00:00","mainEntityOfPage":{"@id":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/"},"wordCount":215,"publisher":{"@id":"https:\/\/www.reamaze.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png","articleSection":["Feature Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/","url":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/","name":"Re:amaze Classic Live Chat Auto Assigns Next Chat - Re:amaze Blog","isPartOf":{"@id":"https:\/\/www.reamaze.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#primaryimage"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png","datePublished":"2019-06-19T20:47:17+00:00","dateModified":"2019-07-08T20:56:36+00:00","breadcrumb":{"@id":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#primaryimage","url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png","contentUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-08-at-1.48.56-PM.png","width":2556,"height":1390},{"@type":"BreadcrumbList","@id":"https:\/\/www.reamaze.com\/blog\/reamaze-classic-live-chat-auto-assigns-next-chat\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.reamaze.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Feature Updates","item":"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/"},{"@type":"ListItem","position":3,"name":"Re:amaze Classic Live Chat Auto Assigns Next Chat"}]},{"@type":"WebSite","@id":"https:\/\/www.reamaze.com\/blog\/#website","url":"https:\/\/www.reamaze.com\/blog\/","name":"Re:amaze Blog","description":"Better Conversations. Happier Customers.","publisher":{"@id":"https:\/\/www.reamaze.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.reamaze.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.reamaze.com\/blog\/#organization","name":"Re:amaze","url":"https:\/\/www.reamaze.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png","contentUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png","width":540,"height":190,"caption":"Re:amaze"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/reamaze","https:\/\/x.com\/reamaze","https:\/\/www.instagram.com\/reamaze"]},{"@type":"Person","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e","name":"David","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g","caption":"David"},"url":"https:\/\/www.reamaze.com\/blog\/author\/david\/"}]}},"modified_by":"David","_links":{"self":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/3854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/comments?post=3854"}],"version-history":[{"count":1,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/3854\/revisions"}],"predecessor-version":[{"id":3856,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/3854\/revisions\/3856"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/media\/3855"}],"wp:attachment":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/media?parent=3854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/categories?post=3854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/tags?post=3854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}