{"id":3772,"date":"2019-06-10T20:24:41","date_gmt":"2019-06-10T20:24:41","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=3772"},"modified":"2023-06-09T13:55:05","modified_gmt":"2023-06-09T20:55:05","slug":"creativkits-boosts-customer-satisfaction-reamaze","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/creativkits-boosts-customer-satisfaction-reamaze\/","title":{"rendered":"Childhood Education Subscription Service, CreativKits, Boosts Customer Satisfaction and Reduces Response Times to Minutes with Re:amaze"},"content":{"rendered":"

What do you do when you have two children and are having a hard time keeping them occupied with valuable activities outside of TV and video games? Start your own company of course!<\/p>\n

Well, that’s exactly what Gagan and Rashi did to overcome the challenges of parenthood. Parents around the world have all experienced this. Our kids are being bombarded by multimedia of all formats and mediums. What happened to playing outside and getting some sun? What happened to imaginative play? What happened to sitting around the dinner table or the fireplace with loved ones and playing a good old board game?<\/p>\n

\"\"<\/p>\n

In this case study, we’re discussing\u00a0CreativKits’ product philosophy with Rashi Mujoo & Gagan Agrawal, their company growth, and how they’ve adopted Re:amaze to keep customers happy and boost their satisfaction.<\/p>\n

CreativKits is Deeply Committed to Helping Parents Engage Their Kids<\/strong><\/h2>\n

\"GraphicAs modern parents, Rashi and Gagan, tried all sorts of things to engage their kids. Everything from online advice to buying all sorts of popular products designed to stimulate their two children. Soon enough, Rashi and Gagan realized that things got harder and harder as their children’s interests changed with age. Great\u00a0ideas that seemed grand at the time quickly wore out in just a few weeks. This is when Rashi and Gagan knew they needed a new plan.<\/p>\n

Rashi and Gagan realized that to keep their children engaged, they needed a way to provide new, interesting, and stimulating activities on a progressive scale. That meant the activities needed to fit their children’s age. They took it upon themselves to research and build a business model that had their own experiences built in. So, they founded CreativKits.<\/p>\n

Rashi and Gagan understood\u00a0that parents, families and caregivers are some of the most important influences on a child\u2019s learning. When they are positively engaged, children are more likely to live a happy and successful life.<\/p>\n

Their goal was to help parents & caregivers maximize the amount of quality time they spend with their children, by providing all the necessary tools, techniques and support they may need.<\/p>\n

Their products aim to spark creativity in kids by providing them with an array of activities ranging from Arts & Crafts to Music, Gardening, Science, Math, Astronomy and much more. Their\u00a0kits are packed and delivered to your doorstep with all the materials and easy to follow instructions for the said activities, so\u00a0customers didn\u2019t have to worry about the preparation.<\/p>\n

CreativKits Growth and Growing Pains<\/strong><\/h2>\n

\u201cLearning by Doing\u201d and \u201cLearning Consistently\u201d is CreativKits’ motto. And customers quickly caught on to the notion that hands-on activities brought their children closer to them. Orders piled up and their subscription service was booming. Pretty soon, Rashi and Gagan had another problem on their hands…<\/p>\n

As their business grew, Rashi and Gagan most urgently needed a way to\u00a0easily and quickly respond to customer questions, order issues, subscription renewals, product returns, and shipping questions effectively using a messaging platform that integrated all of their communication channels.<\/p>\n

\"\"<\/p>\n

As a Shopify powered storefront, CreativKits picked Re:amaze as their choice for a helpdesk and live chat platform to handle customer service. In addition to Re:amaze super-easy install and setup process that takes zero coding, Re:amaze also offered Rashi and Gagan’s team:<\/p>\n

    \n
  1. The ability to manage all of their communication channels including email, Facebook Pages, Facebook Messenger, Instagram, and live chat<\/li>\n
  2. The ability to create templated responses and automated workflows to help expedite back office tasks and responses<\/li>\n
  3. The ability to create a public Help Center filled with FAQ articles that\u00a0educate their customers<\/li>\n
  4. And Chatbots that can reply to customers automatically whether questions are related to something in the FAQ or about order status updates<\/li>\n<\/ol>\n

    Implementing Re:amaze to Reduce Response Times<\/strong><\/h2>\n

    Rashi and Gagan’s team is the epitome of a modern team, their top concern was on-time responses to their customer’s queries and Re:amaze was perfectly suited for the job because:<\/p>\n

    “It works as a virtual assistant and helps answer general questions from website visitors, thus improving our response times and also satisfying the customers.”<\/p>\n

    \"\"<\/p>\n

    Re:amaze has helped\u00a0the CreativKits team\u00a0engage with\u00a0their customers better and in a more timely fashion across social media & website traffic. Overall, since implementing Re:amaze, the CreativKits has been able to reduce their response time to just a few minutes while also improving customer experience and engagement.<\/p>\n

    \n

    Want to talk to us about Re:amaze?<\/h2>\n

    Schedule a Demo<\/a><\/strong><\/h5>\n
    Sign up for a Trial Account<\/a><\/strong><\/h5>\n","protected":false},"excerpt":{"rendered":"

    What do you do when you have two children and are having a hard time keeping them occupied with valuable activities outside of TV and video games? Start your own company of course! Well, that’s exactly what Gagan and Rashi did to overcome the challenges of parenthood. Parents around the world have all experienced this. … Continue reading “Childhood Education Subscription Service, CreativKits, Boosts Customer Satisfaction and Reduces Response Times to Minutes with Re:amaze”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3789,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[10],"tags":[],"class_list":["post-3772","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"\nChildhood Education Subscription Service, CreativKits, Boosts Customer Satisfaction and Reduces Response Times to Minutes with Re:amaze - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Discover how CreativKits use Re:amaze, a helpdesk and live chat platform, to streamline their communication channels, reduce response times, and improve customer satisfaction. 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Read about their growth and the challenges they faced in managing customer support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/creativkits-boosts-customer-satisfaction-reamaze\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-10T20:24:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-09T20:55:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/06\/Graphic-Only@2x.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2800\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/creativkits-boosts-customer-satisfaction-reamaze\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/creativkits-boosts-customer-satisfaction-reamaze\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Childhood Education Subscription Service, CreativKits, Boosts Customer Satisfaction and Reduces Response Times to Minutes with Re:amaze\",\"datePublished\":\"2019-06-10T20:24:41+00:00\",\"dateModified\":\"2023-06-09T20:55:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/creativkits-boosts-customer-satisfaction-reamaze\/\"},\"wordCount\":769,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/creativkits-boosts-customer-satisfaction-reamaze\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/06\/Graphic-Only@2x.png\",\"articleSection\":[\"Case Studies\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/creativkits-boosts-customer-satisfaction-reamaze\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/creativkits-boosts-customer-satisfaction-reamaze\/\",\"name\":\"Childhood Education Subscription Service, CreativKits, Boosts Customer Satisfaction and Reduces Response Times to Minutes with Re:amaze - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/creativkits-boosts-customer-satisfaction-reamaze\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/creativkits-boosts-customer-satisfaction-reamaze\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/06\/Graphic-Only@2x.png\",\"datePublished\":\"2019-06-10T20:24:41+00:00\",\"dateModified\":\"2023-06-09T20:55:05+00:00\",\"description\":\"Discover how CreativKits use Re:amaze, a helpdesk and live chat platform, to streamline their communication channels, reduce response times, and improve customer satisfaction. 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