{"id":3762,"date":"2019-06-01T00:01:03","date_gmt":"2019-06-01T00:01:03","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=3762"},"modified":"2019-06-01T00:01:03","modified_gmt":"2019-06-01T00:01:03","slug":"adding-quick-responses-to-reamaze-cue-action-buttons","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/","title":{"rendered":"Adding Quick Responses to Re:amaze Cue Action Buttons"},"content":{"rendered":"<p>There are times when you want to message customers automatically but also want them to take action immediately. If there&#8217;s a piece of information or action you want them to take without starting a full conversation, giving customers to communicate using a short reply is extremely handy.<\/p>\n<p>As a result, we&#8217;ve added &#8220;Quick Responses&#8221; to Re:amaze Action Buttons. In addition to being able to add buttons that will link customers to a different page and adding custom JavaScript powered actions, you can now choose the &#8220;Quick Response&#8221; option to allow customers to select a desired quick reply. Quick Responses are helpful in that it\u00a0provides your agents the customer&#8217;s exact intent immediately.<\/p>\n<p>When customers select a quick reply option, their selection will be sent to your team as a message so your team can follow up instantly.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-3763 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.33.51-PM.png\" alt=\"\" width=\"2556\" height=\"1388\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.33.51-PM.png 2556w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.33.51-PM-300x163.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.33.51-PM-768x417.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.33.51-PM-1024x556.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.33.51-PM-1200x652.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2556px; --smush-placeholder-aspect-ratio: 2556\/1388;\" \/> <img decoding=\"async\" class=\"aligncenter size-full wp-image-3765 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM.png\" alt=\"\" width=\"2556\" height=\"1388\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM.png 2556w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM-300x163.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM-768x417.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM-1024x556.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM-1200x652.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2556px; --smush-placeholder-aspect-ratio: 2556\/1388;\" \/>However, if you want to automate this further into a chatbot-like experience, Quick Responses will be most effective when\u00a0used with an automated workflow to program a pre-drafted response.<\/p>\n<p>Simply set the Triggers to:<\/p>\n<ol>\n<li>Cue Message contains &#8220;your message&#8221;<\/li>\n<li>Message Body contains &#8220;your quick response text&#8221;<\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-3766 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.44.28-PM.png\" alt=\"\" width=\"2556\" height=\"1388\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.44.28-PM.png 2556w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.44.28-PM-300x163.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.44.28-PM-768x417.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.44.28-PM-1024x556.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.44.28-PM-1200x652.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2556px; --smush-placeholder-aspect-ratio: 2556\/1388;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are times when you want to message customers automatically but also want them to take action immediately. If there&#8217;s a piece of information or action you want them to take without starting a full conversation, giving customers to communicate using a short reply is extremely handy. As a result, we&#8217;ve added &#8220;Quick Responses&#8221; to &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Adding Quick Responses to Re:amaze Cue Action Buttons&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3765,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-3762","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Adding Quick Responses to Re:amaze Cue Action Buttons - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Adding Quick Responses to Re:amaze Cue Action Buttons - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"There are times when you want to message customers automatically but also want them to take action immediately. If there&#8217;s a piece of information or action you want them to take without starting a full conversation, giving customers to communicate using a short reply is extremely handy. As a result, we&#8217;ve added &#8220;Quick Responses&#8221; to &hellip; Continue reading &quot;Adding Quick Responses to Re:amaze Cue Action Buttons&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-01T00:01:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2556\" \/>\n\t<meta property=\"og:image:height\" content=\"1388\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Adding Quick Responses to Re:amaze Cue Action Buttons\",\"datePublished\":\"2019-06-01T00:01:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/\"},\"wordCount\":193,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/\",\"name\":\"Adding Quick Responses to Re:amaze Cue Action Buttons - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM.png\",\"datePublished\":\"2019-06-01T00:01:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/Screen-Shot-2019-05-31-at-4.37.42-PM.png\",\"width\":2556,\"height\":1388},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/adding-quick-responses-to-reamaze-cue-action-buttons\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Adding Quick Responses to Re:amaze Cue Action Buttons\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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