{"id":3565,"date":"2019-04-12T20:22:50","date_gmt":"2019-04-12T20:22:50","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=3565"},"modified":"2023-06-09T13:56:40","modified_gmt":"2023-06-09T20:56:40","slug":"leading-apple-marketplace-vendor-mac-of-all-trades-boosts-customer-review-rating-by-42-using-reamaze-automation","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/leading-apple-marketplace-vendor-mac-of-all-trades-boosts-customer-review-rating-by-42-using-reamaze-automation\/","title":{"rendered":"Leading Apple Marketplace Vendor Mac of all Trades Boosts Customer Review Rating by 42% using Re:amaze Automation"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Read about how Amato Cole, eCommerce Manager at <\/span><strong><a href=\"https:\/\/www.macofalltrades.com\">Mac of all Trades<\/a><\/strong><span style=\"font-weight: 400;\">, used <strong><a href=\"https:\/\/www.reamaze.com\/?ref=casestudy-macofalltrades\">Re:amaze<\/a><\/strong> to transform their customer service into an automation powerhouse<\/span><\/p>\n<h2><b>About Mac of all Trades<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignleft size-medium wp-image-3566 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/unnamed-1-300x38.png\" alt=\"unnamed (1)\" width=\"300\" height=\"38\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/unnamed-1-300x38.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/unnamed-1-768x97.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/unnamed-1-1024x129.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/unnamed-1-1200x151.png 1200w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/unnamed-1.png 1768w\" data-sizes=\"(max-width: 300px) 85vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/38;\" \/><\/p>\n<p><strong><a href=\"https:\/\/www.macofalltrades.com\">Mac of all Trades<\/a><\/strong><span style=\"font-weight: 400;\"> has been serving the Apple marketplace since 1995 out of Tampa FL. Over the years, the Mac of all Trades team has grown to over 40 employees in a 25,000 sqft building. Mac of all Trades shifted to an eCommerce business model back in 2002 and continues to offer its customers extraordinary value on Apple products while providing a high level of customer service.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-3567 size-full lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.12.32-PM.png\" alt=\"\" width=\"2558\" height=\"1384\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.12.32-PM.png 2558w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.12.32-PM-300x162.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.12.32-PM-768x416.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.12.32-PM-1024x554.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.12.32-PM-1200x649.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2558px; --smush-placeholder-aspect-ratio: 2558\/1384;\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This combination of growth and customer loyalty has lead to exponential growth, resulting in Mac of all Trades being inducted into the Inc.5000 list for five consecutive years (2014-2018).<\/span><\/p>\n<h2><b>Mac of all Trades needed to modernize<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Mac of all Trades had a goal to modernize their entire customer support operations with an all-in-one helpdesk and CRM platform. In addition, Mac of all Trades wanted to adopt a tool that would allow them to serve their customers via email and live chat, all the while integrating with their website. And most importantly, Mac of all Trades wanted a system with easy-to-use reporting tools to help their customer service team be more efficient and gauge performance across channels and teams.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-3568 size-full lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.16.34-PM.png\" alt=\"\" width=\"2556\" height=\"1384\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.16.34-PM.png 2556w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.16.34-PM-300x162.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.16.34-PM-768x416.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.16.34-PM-1024x554.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-12.16.34-PM-1200x650.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2556px; --smush-placeholder-aspect-ratio: 2556\/1384;\" \/><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201cRe:amaze helped boost our average customer review rating by <strong>42%<\/strong>, and provided us with an unquantifiable boost in efficiency and productivity.\u201d &#8211;&nbsp;<span style=\"font-weight: 400;\">Amato Cole, eCommerce Manager at&nbsp;<\/span><strong><a href=\"https:\/\/www.macofalltrades.com\">Mac of all Trades<\/a><\/strong><\/span><\/p><\/blockquote>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-3571 size-full lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-3.20.59-PM-1.png\" alt=\"\" width=\"2556\" height=\"1384\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-3.20.59-PM-1.png 2556w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-3.20.59-PM-1-300x162.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-3.20.59-PM-1-768x416.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-3.20.59-PM-1-1024x554.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-03-at-3.20.59-PM-1-1200x650.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2556px; --smush-placeholder-aspect-ratio: 2556\/1384;\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Mac of all Trades\u2019 customers expect a lot out of their team in terms of personalized and timely support so the ability for their customer support agents to retrieve order histories, order statuses, and order processes through the BigCommerce and Re:amaze integration is incredibly important. The team at Mac of all Trades uses a combination of automated workflows, autoresponders, and chatbots to assure their customers they will be taken care of. <\/span><\/p>\n<blockquote><p><b>\u201cThe combination of tags and workflows ensures the right person is handling the situation automatically and the modern message appearance templates give the customer the confidence that a real person is helping them with whatever they may need.\u201d&nbsp;&#8211;&nbsp;<span style=\"font-weight: 400;\">Amato Cole, eCommerce Manager at&nbsp;<\/span><strong><a href=\"https:\/\/www.macofalltrades.com\">Mac of all Trades<\/a><\/strong><\/b><\/p><\/blockquote>\n<h2><b>Final thoughts from Amato<\/b><\/h2>\n<blockquote><p><b>\u201cRe:amaze makes our customer service better in every way, every day\u201d&nbsp;&#8211;&nbsp;<span style=\"font-weight: 400;\">Amato Cole, eCommerce Manager at&nbsp;<\/span><strong><a href=\"https:\/\/www.macofalltrades.com\">Mac of all Trades<\/a><\/strong><\/b><\/p><\/blockquote>\n<hr>\n<h2 style=\"text-align: center;\">Want to talk to us about Re:amaze?<\/h2>\n<h5 style=\"text-align: center;\"><strong><a href=\"https:\/\/calendly.com\/reamaze\/demo\">Schedule a Demo<\/a><\/strong><\/h5>\n<h5 style=\"text-align: center;\"><strong><a href=\"https:\/\/www.reamaze.com\/signup\/?ref=casestudy-builtbar\">Sign up for a Trial Account<\/a><\/strong><\/h5>\n","protected":false},"excerpt":{"rendered":"<p>Read about how Amato Cole, eCommerce Manager at Mac of all Trades, used Re:amaze to transform their customer service into an automation powerhouse About Mac of all Trades Mac of all Trades has been serving the Apple marketplace since 1995 out of Tampa FL. Over the years, the Mac of all Trades team has grown &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/leading-apple-marketplace-vendor-mac-of-all-trades-boosts-customer-review-rating-by-42-using-reamaze-automation\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Leading Apple Marketplace Vendor Mac of all Trades Boosts Customer Review Rating by 42% using Re:amaze Automation&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3566,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[10],"tags":[],"class_list":["post-3565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Leading Apple Marketplace Vendor Mac of all Trades Boosts Customer Review Rating by 42% using Re:amaze Automation - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Discover how Mac of all Trades leveraged Re:amaze to modernize customer service. 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