{"id":3554,"date":"2019-04-12T20:14:54","date_gmt":"2019-04-12T20:14:54","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=3554"},"modified":"2023-06-09T13:57:06","modified_gmt":"2023-06-09T20:57:06","slug":"eco-conscious-baby-product-company-hello-charlie-streamlines-customer-service-with-reamaze-chatbots","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/eco-conscious-baby-product-company-hello-charlie-streamlines-customer-service-with-reamaze-chatbots\/","title":{"rendered":"Eco-Conscious Baby Product Company Hello Charlie Streamlines Customer Service with Re:amaze Chatbots"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">See how Vanessa Layton, Founder and Owner of <\/span><strong><a href=\"https:\/\/www.hellocharlie.com.au\">Hello Charlie<\/a><\/strong><span style=\"font-weight: 400;\"> leverages <strong><a href=\"https:\/\/www.reamaze.com\/?ref=casestudy-hellocharlie\">Re:amaze<\/a><\/strong> Chatbots to help customers efficiently<\/span><\/p>\n<h2>About Hello Charlie<\/h2>\n<p><img decoding=\"async\" class=\"alignleft size-medium wp-image-3555 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/HELLOCHARLIE_LOGO-1-300x94.png\" alt=\"\" width=\"300\" height=\"94\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/HELLOCHARLIE_LOGO-1-300x94.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/HELLOCHARLIE_LOGO-1-768x240.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/HELLOCHARLIE_LOGO-1-1024x320.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/HELLOCHARLIE_LOGO-1-1200x375.png 1200w\" data-sizes=\"(max-width: 300px) 85vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/94;\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Vanessa started <\/span><strong><a href=\"https:\/\/www.hellocharlie.com.au\">Hello Charlie<\/a><\/strong><span style=\"font-weight: 400;\"> in 2004 because finding products that she was willing to use on her own children seemed to be very difficult after she moved back to Australia from the UK. <\/span><span style=\"font-weight: 400;\">Hello Charlie offers only eco-friendly products for babies, beauty and the home and is extremely strict about what they stock. Every product stocked is personally researched and reviewed by Vanessa and her team in order to prevent potential toxic chemicals and compounds from entering your home.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-3556 size-full lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.26.15-PM.png\" alt=\"\" width=\"2558\" height=\"1386\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.26.15-PM.png 2558w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.26.15-PM-300x163.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.26.15-PM-768x416.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.26.15-PM-1024x555.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.26.15-PM-1200x650.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2558px; --smush-placeholder-aspect-ratio: 2558\/1386;\" \/><\/p>\n<h2>Streamlining and simplifying were top of mind<\/h2>\n<p>When Vanessa and her team set out to find the perfect helpdesk, streamlining and simplifying their lines of communication and processes were top priority. Some of their initial ideas included:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Team members shouldn\u2019t have to check for customer messages across different platforms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Team members should be able to see a clear history of a customer\u2019s past conversations and issues<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The solution needs to provide a way for them to educate customers effectively and so customers can educate themselves when desired<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The solution needs to support smart response templates for customer questions so their team could ensure that customers were getting the right information, in a way that aligned with their customer service ethos and tone of voice<\/span><\/li>\n<\/ul>\n<blockquote><p><b>\u201cExcellent, prompt customer service is so important to us &#8211; it&#8217;s the heart and soul of what we do and who we want to be as the people behind the company.\u201d\u00a0&#8211;<span style=\"font-weight: 400;\">Vanessa Layton, Founder and Owner of\u00a0<\/span><strong><a href=\"https:\/\/www.hellocharlie.com.au\">Hello Charlie<\/a><\/strong><\/b><\/p><\/blockquote>\n<h2><b>Re:amaze delivers amazing tools and beyond<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-3558 size-full lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.33.57-PM.png\" alt=\"\" width=\"2556\" height=\"1386\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.33.57-PM.png 2556w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.33.57-PM-300x163.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.33.57-PM-768x416.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.33.57-PM-1024x555.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.33.57-PM-1200x651.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2556px; --smush-placeholder-aspect-ratio: 2556\/1386;\" \/><\/p>\n<p><span style=\"font-weight: 400;\">After several weeks of adopting Re:amaze across their team, Hello Charlie was immediately able to see and measure results consolidating all of their communication into a single shared inbox dashboard. Hello Charlie now helps customers through email, live chat, and social media (Facebook, Messenger, and Instagram) with high fidelity and efficiency using smart response templates, personalized responses, intelligent FAQs, and chatbots<\/span><\/p>\n<blockquote><p><b>\u201cThere\u2019s nothing worse than emailing a company for help, and getting a reply that doesn\u2019t make sense or doesn\u2019t give you all the information and you have to email them back.\u201d\u00a0<b>&#8211;<span style=\"font-weight: 400;\">Vanessa Layton, Founder and Owner of\u00a0<\/span><strong><a href=\"https:\/\/www.hellocharlie.com.au\">Hello Charlie<\/a><\/strong><\/b><\/b><\/p><\/blockquote>\n<p>According to Vanessa, Hello Charlie\u2019s customer service team used to spent roughly 4 hours a day on answer important customer questions and now spend about just 1 hour performing the tasks after adopting Re:amaze. Hello Charlie\u2019s customer service staff is able to reply faster as a result of Re:amaze integrations with platforms like BigCommerce, Klaviyo, and even Google Tag Manager. Customer data is centralized in an easy to view dashboard that agents can access in an instant. For example, customer service staff can see a customer\u2019s BigCommerce order data, order history, lifetime value, and their subscription status in Klaviyo from one view!<\/p>\n<p>Beyond implementing core features, Hello Charlie\u2019s team has also started to experiment with Re:amaze Chatbots to see if their overall responses can be further automated and improved. Hello Charlie currently has all 3 Re:amaze Chatbots deployed on their storefront including the Hello Bot, the Order Bot, and the FAQ Bot. These chatbots work 24\/7 to help answer customer questions instantly.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-3559 size-full lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.35.59-PM.png\" alt=\"\" width=\"2556\" height=\"1384\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.35.59-PM.png 2556w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.35.59-PM-300x162.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.35.59-PM-768x416.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.35.59-PM-1024x554.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/Screen-Shot-2019-04-02-at-4.35.59-PM-1200x650.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2556px; --smush-placeholder-aspect-ratio: 2556\/1384;\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Productivity is always top of mind for Hello Charlie so it\u2019s important that Re:amaze continues to improve upon existing features and developing new features to help eCommerce merchants succeed.<\/span><\/p>\n<h2>Final thoughts from Vanessa<\/h2>\n<blockquote><p><b>\u201cRe:amaze makes this small business feel like a much bigger business!\u201d\u00a0<b>&#8211;\u00a0<span style=\"font-weight: 400;\">Vanessa Layton, Founder and Owner of\u00a0<\/span><strong><a href=\"https:\/\/www.hellocharlie.com.au\">Hello Charlie<\/a><\/strong><\/b><\/b><\/p><\/blockquote>\n<hr \/>\n<h2 style=\"text-align: center;\">Want to talk to us about Re:amaze?<\/h2>\n<h5 style=\"text-align: center;\"><strong><a href=\"https:\/\/calendly.com\/reamaze\/demo\">Schedule a Demo<\/a><\/strong><\/h5>\n<h5 style=\"text-align: center;\"><strong><a href=\"https:\/\/www.reamaze.com\/signup\/?ref=casestudy-builtbar\">Sign up for a Trial Account<\/a><\/strong><\/h5>\n","protected":false},"excerpt":{"rendered":"<p>See how Vanessa Layton, Founder and Owner of Hello Charlie leverages Re:amaze Chatbots to help customers efficiently About Hello Charlie Vanessa started Hello Charlie in 2004 because finding products that she was willing to use on her own children seemed to be very difficult after she moved back to Australia from the UK. Hello Charlie &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/eco-conscious-baby-product-company-hello-charlie-streamlines-customer-service-with-reamaze-chatbots\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Eco-Conscious Baby Product Company Hello Charlie Streamlines Customer Service with Re:amaze Chatbots&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3555,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[10],"tags":[],"class_list":["post-3554","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Eco-Conscious Baby Product Company Hello Charlie Streamlines Customer Service with Re:amaze Chatbots - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Hello Charlie leverages Re:amaze Chatbots for efficient customer support. 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