{"id":3479,"date":"2019-03-20T16:46:20","date_gmt":"2019-03-20T16:46:20","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=3479"},"modified":"2019-03-20T16:46:20","modified_gmt":"2019-03-20T16:46:20","slug":"octane-ai-and-reamaze-offer-seamless-ai-assisted-customer-service-for-ecommerce","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/octane-ai-and-reamaze-offer-seamless-ai-assisted-customer-service-for-ecommerce\/","title":{"rendered":"Octane AI and Re:amaze: Offer Seamless AI Assisted Customer Service For Ecommerce"},"content":{"rendered":"

\"\"It’s here! Re:amaze and Octane AI<\/a><\/strong> has officially partnered up to offer seamless AI assisted customer service for eCommerce businesses using Facebook Messenger and Shopify!<\/p>\n

Octane AI’s Messenger chatbot is perfect for automatically handling customer responses. But now with Octane AI + Re:amaze, your customers will be able to talk to a live customer service agent when they choose to.<\/p>\n

What is Octane AI?<\/strong><\/p>\n

Octane AI enables Shopify merchants to increase revenue with a Facebook Messenger chatbot that customers love. It can help your business from cart recovery to follow up messages and from Messenger ads to answering questions.<\/p>\n

Why Messenger and Octane AI?<\/strong><\/p>\n

In the age of conversational commerce, it’s imperative for online brands to offer not only fast support but also personalized and intuitive interactions within the customer journey. The use of messaging apps and chatbots have increased by over 70% in the past two years as a result. This is especially true for many successful DNVBs (Digitally Native Vertical Brands), sometimes known as Vertical Brands, and many traditional eCommerce brands.<\/p>\n

Re:amaze’s latest data shows that between 25-30% of customer inquiries are related to order information and more than 48% of all customer conversations can be automated in some way. Facebook Messenger chatbots such as Octane AI and Re:amaze’s own chatbots are uniquely positioned to help businesses handle this.<\/p>\n

Why Octane AI and Re:amaze?<\/strong><\/p>\n

But the\u00a0world’s best messaging and chatbot platforms still need the human touch if brands want to truly succeed. At the end of the day, some customers will simply want to talk to a real person before they make a purchase or want to ask a question related to their order.<\/p>\n

This is where the Octane AI + Re:amaze integration truly shines. If Messenger is\u00a0the primary channel where you’ve deployed your chatbots and Re:amaze is your tool of choice when it comes to a helpdesk, you’ll want to give customers the option to escalate to a real human for additional support.<\/p>\n

How the integration works<\/strong><\/p>\n

This is an automated integration through Facebook Messenger. All you need to is connect your Facebook page to your Re:amaze account and checking to make sure that Octane AI is designated as the primary receiver and Re:amaze as the secondary receiver.<\/p>\n

Click here<\/a> to read our detailed documentation for Octane AI + Re:amaze.<\/p>\n

To make sure everything is set up properly go to your Facebook Page’s settings page. Click on the “Messenger Platform”, go to Connected Apps, click on the Configure button and make sure the receivers match the picture bellow:<\/p>\n

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Image courtesy of Octane AI<\/figcaption><\/figure>\n

Learn more about Octane AI and Re:amaze<\/strong><\/p>\n