{"id":3414,"date":"2019-03-07T22:20:39","date_gmt":"2019-03-07T22:20:39","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=3414"},"modified":"2019-03-07T22:20:39","modified_gmt":"2019-03-07T22:20:39","slug":"reamaze-departments-now-available-as-workflow-triggers-and-commands","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/","title":{"rendered":"Re:amaze Departments Now Available As Workflow Triggers and Commands"},"content":{"rendered":"<p>Workflows is an essential part of making Re:amaze work more efficiently for your team. From auto-replying to auto-tagging, and from understanding a customer&#8217;s custom form selection to moving conversations from channel to channel, Re:amaze Workflows is flexible enough to fit into your business processes.<\/p>\n<p>Ever since we introduced Re:amaze <a href=\"https:\/\/blog.reamaze.com\/2019\/02\/11\/introducing-departments-staff-groups-for-reamaze\/\">Departments<\/a>, there has been overwhelming adoption. An important part of increasing the adoption of Departments in Re:amaze is by making it available to automated workflows. You can now select the Assign trigger and command to enable the ability to start a workflow based on a department assignee or perform a command to assign the conversation to a department.<\/p>\n<p>Enjoy!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-3457 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.57.22-PM.png\" alt=\"\" width=\"2558\" height=\"1318\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.57.22-PM.png 2558w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.57.22-PM-300x155.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.57.22-PM-768x396.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.57.22-PM-1024x528.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.57.22-PM-1200x618.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2558px; --smush-placeholder-aspect-ratio: 2558\/1318;\" \/><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-3459 lazyload\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.58.48-PM-1.png\" alt=\"\" width=\"2558\" height=\"1318\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.58.48-PM-1.png 2558w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.58.48-PM-1-300x155.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.58.48-PM-1-768x396.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.58.48-PM-1-1024x528.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/03\/Screen-Shot-2019-03-07-at-1.58.48-PM-1-1200x618.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 2558px; --smush-placeholder-aspect-ratio: 2558\/1318;\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Workflows is an essential part of making Re:amaze work more efficiently for your team. From auto-replying to auto-tagging, and from understanding a customer&#8217;s custom form selection to moving conversations from channel to channel, Re:amaze Workflows is flexible enough to fit into your business processes. Ever since we introduced Re:amaze Departments, there has been overwhelming adoption. &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Re:amaze Departments Now Available As Workflow Triggers and Commands&#8221;<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-3414","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Re:amaze Departments Now Available As Workflow Triggers and Commands - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Re:amaze Departments Now Available As Workflow Triggers and Commands - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Workflows is an essential part of making Re:amaze work more efficiently for your team. From auto-replying to auto-tagging, and from understanding a customer&#8217;s custom form selection to moving conversations from channel to channel, Re:amaze Workflows is flexible enough to fit into your business processes. Ever since we introduced Re:amaze Departments, there has been overwhelming adoption. &hellip; Continue reading &quot;Re:amaze Departments Now Available As Workflow Triggers and Commands&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2019-03-07T22:20:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Michelle Lam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Michelle Lam\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/\"},\"author\":{\"name\":\"Michelle Lam\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/efd07562a1dba7f1833517c7b5333f07\"},\"headline\":\"Re:amaze Departments Now Available As Workflow Triggers and Commands\",\"datePublished\":\"2019-03-07T22:20:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/\"},\"wordCount\":122,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/\",\"name\":\"Re:amaze Departments Now Available As Workflow Triggers and Commands - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"datePublished\":\"2019-03-07T22:20:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"width\":553,\"height\":107},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/reamaze-departments-now-available-as-workflow-triggers-and-commands\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Re:amaze Departments Now Available As Workflow Triggers and Commands\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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