{"id":3164,"date":"2018-09-18T17:23:53","date_gmt":"2018-09-18T17:23:53","guid":{"rendered":"https:\/\/blog.reamaze.com\/?p=3164"},"modified":"2018-09-18T17:23:53","modified_gmt":"2018-09-18T17:23:53","slug":"new-workflow-trigger-shopify-customer-refund","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/","title":{"rendered":"New Workflow Trigger: Shopify Customer Refund"},"content":{"rendered":"<p>You can now create automated Re:amaze workflows based on whether or not the Shopify customer you&#8217;re working with has a refunded the last order.<\/p>\n<p>In unique situations where a customer contacts you and you want to send back an automated response only IF they&#8217;ve refunded their last order, this is the trigger you&#8217;ve been waiting for! Remember, with Re:amaze workflows, you can automatically perform specific actions based on customer data. This update to workflow triggers will greatly expand your ability to getting back to customers promptly and accurately!<\/p>\n<p>For example, if John Smith writes in with:<\/p>\n<blockquote><p>&#8220;Hello! I refunded my last order, when should I expect to see the money back in my bank account?&#8221;<\/p><\/blockquote>\n<p>You can create a workflow that triggers based on whether or not John has a refund on the last order, assign it to Cindy (customer support agent), and also reply automatically with a <a href=\"https:\/\/support.reamaze.com\/kb\/internal-team-productivity\/dynamic-variables-in-automated-responses\">dynamic variable<\/a> plus an FAQ article explaining that a refund will be processed within 3-5 business days!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"--smush-placeholder-width: 2554px; --smush-placeholder-aspect-ratio: 2554\/1320;width: 100%; max-width: 1277px;\" data-src=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-18-at-10.05.44-AM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can now create automated Re:amaze workflows based on whether or not the Shopify customer you&#8217;re working with has a refunded the last order. In unique situations where a customer contacts you and you want to send back an automated response only IF they&#8217;ve refunded their last order, this is the trigger you&#8217;ve been waiting &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New Workflow Trigger: Shopify Customer Refund&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-3164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Workflow Trigger: Shopify Customer Refund - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Workflow Trigger: Shopify Customer Refund - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"You can now create automated Re:amaze workflows based on whether or not the Shopify customer you&#8217;re working with has a refunded the last order. In unique situations where a customer contacts you and you want to send back an automated response only IF they&#8217;ve refunded their last order, this is the trigger you&#8217;ve been waiting &hellip; Continue reading &quot;New Workflow Trigger: Shopify Customer Refund&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2018-09-18T17:23:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"New Workflow Trigger: Shopify Customer Refund\",\"datePublished\":\"2018-09-18T17:23:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/\"},\"wordCount\":173,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/\",\"name\":\"New Workflow Trigger: Shopify Customer Refund - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"datePublished\":\"2018-09-18T17:23:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"width\":553,\"height\":107},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-workflow-trigger-shopify-customer-refund\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"New Workflow Trigger: Shopify Customer Refund\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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