{"id":3104,"date":"2018-08-01T17:56:40","date_gmt":"2018-08-01T17:56:40","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=3104"},"modified":"2018-08-01T21:11:03","modified_gmt":"2018-08-01T21:11:03","slug":"new-reamaze-app-aircall-io","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/","title":{"rendered":"New Re:amaze App: Aircall.io"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 1278px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.47.23-AM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>Re:amaze now integrates with <a href=\"https:\/\/aircall.io\/call-center-software-integrations\/reamaze\/\">Aircall.io<\/a>! Aircall is a cloud based call center software and call center app designed for businesses that need voice support in their business. Any growing business will tell you that the need to add voice call support is essential in making sure customers are happy and well cared for.<\/p>\n<p>While some customers will prefer email or live chat communications, others will opt to pick up the phone and talk to a real person. With Aircall, businesses can easily\u00a0provide customers who prefer phone solutions a call center\u00a0experience. Learn more about Aircall&#8217;s features <a href=\"https:\/\/aircall.io\/call-center-software-features\/\">here<\/a>.<\/p>\n<p><a href=\"https:\/\/aircall.io\/call-center-software-integrations\/reamaze\/\" rel=\"attachment wp-att-3105\"><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 1276px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.20.05-AM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/a>Integrating with Aircall with Re:amaze enhances your ability to provide seamless customer service alongside your other channels such as live chat, email, social media, SMS\/MMS, and FAQ.<\/p>\n<p>This first iteration of the partnership between Re:amaze and Aircall brings you the ability to bring in Aircall call recordings and Aircall voicemails directly into your Re:amaze dashboard. For customers that have phone numbers attached to their identities will automatically be associated to incoming Aircall recordings and Aircall voicemails. The two development teams at Re:amaze and Aircall is working together to enhance the integration so businesses can eventually make and take inbound calls directly within the Re:amaze dashboard!<\/p>\n<p>Incoming call recordings from Aircall will be marked as resolved conversations.\u00a0Incoming voicemails from Aircall will be marked as Open and Unresolved conversations.<\/p>\n<p><img decoding=\"async\" width=\"1276\" height=\"623\" class=\"aligncenter size-full wp-image-3106 lazyload\" style=\"--smush-placeholder-width: 1276px; --smush-placeholder-aspect-ratio: 1276\/623;width: 100%; max-width: 1200px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.33.57-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.33.57-AM.png 1276w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.33.57-AM-300x146.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.33.57-AM-768x375.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.33.57-AM-1024x500.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.33.57-AM-1200x586.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><img decoding=\"async\" width=\"1274\" height=\"384\" class=\"aligncenter size-full wp-image-3107 lazyload\" style=\"--smush-placeholder-width: 1274px; --smush-placeholder-aspect-ratio: 1274\/384;width: 100%; max-width: 1200px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.45.38-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.45.38-AM.png 1274w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.45.38-AM-300x90.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.45.38-AM-768x231.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.45.38-AM-1024x309.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-10.45.38-AM-1200x362.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>Getting started with Aircall from Re:amaze is super easy. Let&#8217;s take a look below.<\/p>\n<ol>\n<li>Start by going to your Re:amaze Settings menu<\/li>\n<li>Under &#8220;Channel Settings&#8221;, select &#8220;Voice Channels&#8221;<\/li>\n<li>Click on &#8220;Add Aircall Integration&#8221;<\/li>\n<li>Provide your Aircall credentials such as your Aircall API Token ID and API Token Secret<\/li>\n<li>Select the appropriate phone numbers that return from Aircall<\/li>\n<li>Click &#8220;Save&#8221;!<\/li>\n<\/ol>\n<p><img decoding=\"async\" width=\"1634\" height=\"1346\" class=\"aligncenter size-full wp-image-3109 lazyload\" style=\"--smush-placeholder-width: 1634px; --smush-placeholder-aspect-ratio: 1634\/1346;width: 100%; max-width: 817px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.32.10-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.32.10-AM.png 1634w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.32.10-AM-300x247.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.32.10-AM-768x633.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.32.10-AM-1024x844.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.32.10-AM-1200x988.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><img decoding=\"async\" width=\"1636\" height=\"1318\" class=\"aligncenter size-full wp-image-3110 lazyload\" style=\"--smush-placeholder-width: 1636px; --smush-placeholder-aspect-ratio: 1636\/1318;width: 100%; max-width: 818px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.41-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.41-AM.png 1636w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.41-AM-300x242.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.41-AM-768x619.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.41-AM-1024x825.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.41-AM-1200x967.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><img decoding=\"async\" width=\"1636\" height=\"1342\" class=\"aligncenter size-full wp-image-3111 lazyload\" style=\"--smush-placeholder-width: 1636px; --smush-placeholder-aspect-ratio: 1636\/1342;width: 100%; max-width: 818px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.59-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.59-AM.png 1636w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.59-AM-300x246.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.59-AM-768x630.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.59-AM-1024x840.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-01-at-9.33.59-AM-1200x984.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Re:amaze now integrates with Aircall.io! Aircall is a cloud based call center software and call center app designed for businesses that need voice support in their business. Any growing business will tell you that the need to add voice call support is essential in making sure customers are happy and well cared for. While some &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New Re:amaze App: Aircall.io&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-3104","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Re:amaze App: Aircall.io - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Re:amaze App: Aircall.io - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Re:amaze now integrates with Aircall.io! Aircall is a cloud based call center software and call center app designed for businesses that need voice support in their business. Any growing business will tell you that the need to add voice call support is essential in making sure customers are happy and well cared for. While some &hellip; Continue reading &quot;New Re:amaze App: Aircall.io&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2018-08-01T17:56:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-08-01T21:11:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"New Re:amaze App: Aircall.io\",\"datePublished\":\"2018-08-01T17:56:40+00:00\",\"dateModified\":\"2018-08-01T21:11:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/\"},\"wordCount\":301,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/\",\"name\":\"New Re:amaze App: Aircall.io - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"datePublished\":\"2018-08-01T17:56:40+00:00\",\"dateModified\":\"2018-08-01T21:11:03+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"width\":553,\"height\":107},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/new-reamaze-app-aircall-io\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"New Re:amaze App: Aircall.io\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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