{"id":31,"date":"2020-07-27T07:26:00","date_gmt":"2020-07-27T14:26:00","guid":{"rendered":"https:\/\/hengreamaze.wordpress.com\/2020\/07\/27\/whats-the-difference-between-a-call-center-and-a-contact-center\/"},"modified":"2023-09-01T00:17:23","modified_gmt":"2023-09-01T07:17:23","slug":"whats-the-difference-between-a-call-center-and-a-contact-center","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/whats-the-difference-between-a-call-center-and-a-contact-center\/","title":{"rendered":"What\u2019s the Difference Between a Call Center and a Contact Center?"},"content":{"rendered":"

Guest Post for Re:amaze by Danny Wong in collaboration with Salesforce<\/p>\n

You can\u2019t have a company of any kind and then not have a way for
\ncustomers to reach you. They may have questions or problems, they may
\njust want to keep updated, or they may need additional products or
\nservices. But that also means you need to figure out what kind of
\ncontact works and what sort of structure helps your business build on
\nbrand loyalty.<\/p>\n

For example, a call center is different than a contact center, but
\nmany don\u2019t understand the subtlety. The former is really about customer
\ncontact, over the phone, at whatever hours the company decides, but
\ntypically on a full-day schedule. A contact center, on the other hand,
\ncan focus on a multitude of channels, and that in turn may better be a
\nmatch for how many businesses are structuring their engagement and
\nmarketing efforts. This graphic may help you decide.<\/p>\n

Find the original post of this infographic here<\/a>.<\/p>\n

<\/figure>\n
\n

About <\/em><\/strong>Re:amaze<\/em><\/strong><\/a><\/p>\n

Re:amaze is a modern helpdesk and customer messaging platform designed to help eCommerce businesses boost customer happiness and revenue. Re:amaze allows all customer-oriented teams to work together in a shared inbox through email, social, SMS, voice, and live chat. Re:amaze also comes packaged with automated messaging and chatbots so eCommerce brands can succeed at the front lines of conversational commerce.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Guest Post for Re:amaze by Danny Wong in collaboration with Salesforce You can\u2019t have a company of any kind and then not have a way for customers to reach you. They may have questions or problems, they may just want to keep updated, or they may need additional products or services. But that also means … Continue reading “What\u2019s the Difference Between a Call Center and a Contact Center?”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[32],"tags":[39,131,132,38,130],"class_list":["post-31","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service-best-practices","tag-business","tag-call-center","tag-contact-center","tag-customer-service","tag-salesforce"],"yoast_head":"\nWhat\u2019s the Difference Between a Call Center and a Contact Center? - Re:amaze Blog<\/title>\n<meta name=\"description\" content=\"Understanding the difference between a call center and a contact center is crucial for businesses looking to enhance customer engagement. 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