{"id":2988,"date":"2018-04-09T21:56:20","date_gmt":"2018-04-09T21:56:20","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2988"},"modified":"2018-04-09T21:56:20","modified_gmt":"2018-04-09T21:56:20","slug":"new-reamaze-features-you-mightve-missed-29","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/new-reamaze-features-you-mightve-missed-29\/","title":{"rendered":"New Re:amaze Features You Might&#8217;ve Missed #29"},"content":{"rendered":"<p>Feature update time! Take a look at the latest and greatest improvements to the Re:amaze platform.<\/p>\n<p><strong>FAQ\u00a0 Added to Social Icons<\/strong><\/p>\n<p>You can now show your FAQ as part of the social icons list in your Shoutbox. If your FAQ public is enabled, this will automatically show up in your Shoutbox. If your FAQ public site is not enabled, the social icon for your FAQ will be disabled.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 495px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-09-at-2.22.19-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Toggle for Social Icons<\/strong><\/p>\n<p>You can now determine which social icons to show in your Shoutbox and which social icons to hide. To enable or disable, simply go to the settings menu for the respective social channel.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 682px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-09-at-2.00.49-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Emoji Support for Embeddable and Cues Builder<\/strong><\/p>\n<p>You can now easily add your favorite emojis to your Re:amaze Embeds and Cues by simply hitting the &#8220;:&#8221; key. The emoji quick access menu will appear and you can select from the list!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 864px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-09-at-2.12.22-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Manual Smart Assign (Round Robin)<\/strong><\/p>\n<p>Smart Assign is a new feature you can use to automatically assign a conversation to another staff member without having to pick any specific person. This will assign conversations in a &#8220;round robin&#8221; manner. Re:amaze\u00a0will take the conversation(s) and distribute them to the staff member that has the\u00a0fewest number of unresolved conversations open.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 853px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-09-at-2.31.38-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Smart Assign\u00a0for Workflows<\/strong><\/p>\n<p>Smart Assign is also available as an automated workflow command so you can completely automate the assignment of conversations for a particular channel or even a subset of conversations within a channel. For example, if you&#8217;d like to have Re:amaze automatically assign conversations to staff members for the support@acmecompany.com email channel, simply set the trigger to:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 769px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-09-at-2.55.04-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>and then set the command to smart assign the conversation!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 939px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/04\/Screen-Shot-2018-04-09-at-2.37.25-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Feature update time! Take a look at the latest and greatest improvements to the Re:amaze platform. FAQ\u00a0 Added to Social Icons You can now show your FAQ as part of the social icons list in your Shoutbox. If your FAQ public is enabled, this will automatically show up in your Shoutbox. If your FAQ public &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/new-reamaze-features-you-mightve-missed-29\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New Re:amaze Features You Might&#8217;ve Missed #29&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2988","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Re:amaze Features You Might&#039;ve Missed #29 - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/new-reamaze-features-you-mightve-missed-29\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Re:amaze Features You Might&#039;ve Missed #29 - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Feature update time! Take a look at the latest and greatest improvements to the Re:amaze platform. FAQ\u00a0 Added to Social Icons You can now show your FAQ as part of the social icons list in your Shoutbox. If your FAQ public is enabled, this will automatically show up in your Shoutbox. 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