{"id":2963,"date":"2018-03-02T05:43:07","date_gmt":"2018-03-02T05:43:07","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2963"},"modified":"2018-03-02T05:44:24","modified_gmt":"2018-03-02T05:44:24","slug":"what-you-mightve-missed-28-2","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-28-2\/","title":{"rendered":"New Re:amaze Features You Might&#8217;ve Missed #28"},"content":{"rendered":"<p>Re:amaze update time! And we&#8217;ve got quite a few!<\/p>\n<p><strong>Transient Cues<\/strong><\/p>\n<p>You can now configure your Re:amaze Cues to be either persistent or transient. Persistent Cues remain active and shown unless dismissed by the customer or interacted with. Transient Cues disappear once the customer navigates to a new page or upon page refresh.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 860px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-01-at-9.32.22-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Response Template Permissions<\/strong><\/p>\n<p>You can now limit access to the creation and editing of response templates for your Re:amaze account. For teams where response templates are created by managers, this may be an option you want to enable.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 829px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-01-at-9.31.40-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Tags Managed by Brands<\/strong><\/p>\n<p>You can now associate tags you create to specific Brands in Re:amaze.\u00a0Tags associated with a Brand can only be added to conversations under that Brand and are only visible to Staff users with Roles that allow access to at least one channel under the Brand.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 684px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-01-at-9.30.52-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Topic indicator in the KB search modal<\/strong><\/p>\n<p>When you search for a FAQ article while attempting to insert one into a reply, you can now see which topic the article belongs to at a glance.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 716px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-01-at-9.29.09-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>#assign syntax<\/strong><\/p>\n<p>If you&#8217;d like to assign the conversation to a specific team member via email, you can now use the assign syntax:<\/p>\n<p style=\"text-align: center;\"><strong>#assign:teammember@example.com<\/strong><\/p>\n<p>This automatically converts the message into an internal note as well, so it operates just like\u00a0<code>#note<\/code>\u00a0but with the additional operation of also assigning the conversation. The email identifier used must match a Staff user registered in your account, otherwise the message will only be left as an internal note without assigning. To see more about syntaxes, see\u00a0https:\/\/support.reamaze.com\/kb\/internal-team-productivity\/special-syntaxes<\/p>\n<p><strong>Better UX for archived search<\/strong><\/p>\n<p>It&#8217;s now easier to toggle searches between archived conversations and unarchived conversations. By default, Re:amaze will search un-archived conversations. If you opt to look at the archived results, you can do so and then switch back to searching the un-archived results.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 911px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-01-at-9.35.10-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Support for Gtag.js<\/strong><\/p>\n<p>As many of you know,\u00a0Google Analytics is now providing new tracking code using the gtag.js option. Re:amaze now natively support gtag.js. Collection of events should happen automatically in Google Analytics.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 1072px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2018\/03\/Screen-Shot-2018-03-01-at-9.39.38-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Re:amaze update time! And we&#8217;ve got quite a few! Transient Cues You can now configure your Re:amaze Cues to be either persistent or transient. Persistent Cues remain active and shown unless dismissed by the customer or interacted with. Transient Cues disappear once the customer navigates to a new page or upon page refresh. Response Template &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-28-2\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New Re:amaze Features You Might&#8217;ve Missed #28&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Re:amaze Features You Might&#039;ve Missed #28 - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-28-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Re:amaze Features You Might&#039;ve Missed #28 - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Re:amaze update time! And we&#8217;ve got quite a few! Transient Cues You can now configure your Re:amaze Cues to be either persistent or transient. Persistent Cues remain active and shown unless dismissed by the customer or interacted with. Transient Cues disappear once the customer navigates to a new page or upon page refresh. 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