{"id":2849,"date":"2017-10-25T20:18:21","date_gmt":"2017-10-25T20:18:21","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2849"},"modified":"2017-10-25T20:18:21","modified_gmt":"2017-10-25T20:18:21","slug":"what-you-mightve-missed-24","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/","title":{"rendered":"What You Might&#8217;ve Missed #24"},"content":{"rendered":"<p><strong>Weekly Update Time!<\/strong><\/p>\n<p>In this issue of What You Might&#8217;ve Missed you&#8217;ll find nifty new features such as:<\/p>\n<p><strong>Search for Conversations Within a Channel<\/strong><\/p>\n<p>You can now drill down into a specific conversational channel and perform contextual searches within that channel. In the search results bar, you&#8217;ll first see results within the channel you&#8217;re in and additional channels.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 965px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/10\/Screen-Shot-2017-10-25-at-1.02.21-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Permission Controls for Conversation Replies<\/strong><\/p>\n<p>We&#8217;ve added a new permission setting to restrict an staff member&#8217;s ability to reply to conversations. If you have staff members that do not need to reply to customers but merely to review conversations, you can now remove this permissions to reduce the likelihood of accidental replies.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 964px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/10\/Screen-Shot-2017-10-25-at-1.03.55-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>New Workflow Trigger for Channel Origins<\/strong><\/p>\n<p>We&#8217;ve improved the &#8220;Message Channel&#8221; trigger to include the ability to pick the origin from which the conversation was started. For your email channels, you can pick among &#8220;Email&#8221;, &#8220;Native or Embed&#8221; which means it came in from a Shoutbox or Lightbox, and &#8220;API&#8221;.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 1258px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/10\/Screen-Shot-2017-10-25-at-1.06.00-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Weekly Update Time! In this issue of What You Might&#8217;ve Missed you&#8217;ll find nifty new features such as: Search for Conversations Within a Channel You can now drill down into a specific conversational channel and perform contextual searches within that channel. In the search results bar, you&#8217;ll first see results within the channel you&#8217;re in &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;What You Might&#8217;ve Missed #24&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2849","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What You Might&#039;ve Missed #24 - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What You Might&#039;ve Missed #24 - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Weekly Update Time! In this issue of What You Might&#8217;ve Missed you&#8217;ll find nifty new features such as: Search for Conversations Within a Channel You can now drill down into a specific conversational channel and perform contextual searches within that channel. In the search results bar, you&#8217;ll first see results within the channel you&#8217;re in &hellip; Continue reading &quot;What You Might&#8217;ve Missed #24&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2017-10-25T20:18:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"What You Might&#8217;ve Missed #24\",\"datePublished\":\"2017-10-25T20:18:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/\"},\"wordCount\":164,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/\",\"name\":\"What You Might've Missed #24 - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"datePublished\":\"2017-10-25T20:18:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"width\":553,\"height\":107},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"What You Might&#8217;ve Missed #24\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. Happier Customers.\",\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.reamaze.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\",\"name\":\"Re:amaze\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png\",\"width\":540,\"height\":190,\"caption\":\"Re:amaze\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/reamaze\",\"https:\/\/x.com\/reamaze\",\"https:\/\/www.instagram.com\/reamaze\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\",\"name\":\"David\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g\",\"caption\":\"David\"},\"url\":\"https:\/\/www.reamaze.com\/blog\/author\/david\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What You Might've Missed #24 - Re:amaze Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/","og_locale":"en_US","og_type":"article","og_title":"What You Might've Missed #24 - Re:amaze Blog","og_description":"Weekly Update Time! In this issue of What You Might&#8217;ve Missed you&#8217;ll find nifty new features such as: Search for Conversations Within a Channel You can now drill down into a specific conversational channel and perform contextual searches within that channel. In the search results bar, you&#8217;ll first see results within the channel you&#8217;re in &hellip; Continue reading \"What You Might&#8217;ve Missed #24\"","og_url":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/","og_site_name":"Re:amaze Blog","article_publisher":"https:\/\/www.facebook.com\/reamaze","article_published_time":"2017-10-25T20:18:21+00:00","og_image":[{"width":553,"height":107,"url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png","type":"image\/png"}],"author":"David","twitter_card":"summary_large_image","twitter_creator":"@reamaze","twitter_site":"@reamaze","twitter_misc":{"Written by":"David","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#article","isPartOf":{"@id":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/"},"author":{"name":"David","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e"},"headline":"What You Might&#8217;ve Missed #24","datePublished":"2017-10-25T20:18:21+00:00","mainEntityOfPage":{"@id":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/"},"wordCount":164,"publisher":{"@id":"https:\/\/www.reamaze.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png","articleSection":["Feature Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/","url":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/","name":"What You Might've Missed #24 - Re:amaze Blog","isPartOf":{"@id":"https:\/\/www.reamaze.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#primaryimage"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png","datePublished":"2017-10-25T20:18:21+00:00","breadcrumb":{"@id":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#primaryimage","url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png","contentUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png","width":553,"height":107},{"@type":"BreadcrumbList","@id":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-24\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.reamaze.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Feature Updates","item":"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/"},{"@type":"ListItem","position":3,"name":"What You Might&#8217;ve Missed #24"}]},{"@type":"WebSite","@id":"https:\/\/www.reamaze.com\/blog\/#website","url":"https:\/\/www.reamaze.com\/blog\/","name":"Re:amaze Blog","description":"Better Conversations. Happier Customers.","publisher":{"@id":"https:\/\/www.reamaze.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.reamaze.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.reamaze.com\/blog\/#organization","name":"Re:amaze","url":"https:\/\/www.reamaze.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png","contentUrl":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2023\/06\/logo.png","width":540,"height":190,"caption":"Re:amaze"},"image":{"@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/reamaze","https:\/\/x.com\/reamaze","https:\/\/www.instagram.com\/reamaze"]},{"@type":"Person","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e","name":"David","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6d08d5dc396f94db0978b69bded14b89302ec1384550d7c093cb496967c27962?s=96&d=mm&r=g","caption":"David"},"url":"https:\/\/www.reamaze.com\/blog\/author\/david\/"}]}},"modified_by":"David","_links":{"self":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/2849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/comments?post=2849"}],"version-history":[{"count":1,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/2849\/revisions"}],"predecessor-version":[{"id":2853,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/posts\/2849\/revisions\/2853"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/media\/3611"}],"wp:attachment":[{"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/media?parent=2849"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/categories?post=2849"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.reamaze.com\/blog\/wp-json\/wp\/v2\/tags?post=2849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}