{"id":2838,"date":"2017-10-18T17:33:41","date_gmt":"2017-10-18T17:33:41","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2838"},"modified":"2017-10-18T18:30:19","modified_gmt":"2017-10-18T18:30:19","slug":"automated-customer-satisfaction-surveys-and-ratings","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/automated-customer-satisfaction-surveys-and-ratings\/","title":{"rendered":"Automated Customer Satisfaction Surveys and Ratings"},"content":{"rendered":"<p><strong>New Feature Announcement!<\/strong><\/p>\n<p>Plus Plan users can now turn on Customer Satisfaction\u00a0Surveys for each email channel. Re:amaze will now automatically send customers a survey so they can rate the conversation they had with you and your team.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 979px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/10\/Screen-Shot-2017-10-17-at-9.34.14-AM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>Satisfaction Surveys can be customized in the following ways:<\/p>\n<ul>\n<li>Time elapsed before survey is sent<\/li>\n<li>Eligible conversations type (resolved, archived, or both)<\/li>\n<li>Satisfaction survey text settings<\/li>\n<\/ul>\n<p>Customers who receive Satisfaction Surveys will be able to rate a conversation&#8217;s interaction quality via email and leave additional comments on your survey site.<\/p>\n<p><strong>Email Survey<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 680px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/10\/Screen-Shot-2017-10-17-at-9.50.48-AM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Survey\u00a0Site<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 731px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/10\/Screen-Shot-2017-10-17-at-9.52.24-AM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Satisfaction Ratings Report<\/strong><\/p>\n<p>Collected satisfaction surveys and ratings metrics can be reviewed in your Re:amaze account&#8217;s Satisfaction Ratings Report. This summary report will provide at-a-glance metrics for:<\/p>\n<ul>\n<li>Average ratings by month, week, and day<\/li>\n<li>Average ratings by running 30-days, last month, last week, and yesterday<\/li>\n<li>Number of surveys sent, ratings received, and comments received<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 1097px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/10\/Screen-Shot-2017-10-17-at-10.48.50-AM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>The Satisfaction Ratings Report will also show your ratings distribution among &#8220;Abysmal, Poor, Average, Good, and Great&#8221;. Towards the bottom of the report are the latest comments and feedback customers have left for you on your Survey Site.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 1097px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/10\/Screen-Shot-2017-10-17-at-10.51.10-AM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>You can start using Satisfaction\u00a0Surveys right away by going into your Re:amaze account&#8217;s settings menu, going to &#8220;Email Channels&#8221;, and turning it on. If you&#8217;re currently on the Re:amaze Basic Plan, you may upgrade to a Plus Plan at any point!<\/p>\n<p>Check out our <a href=\"https:\/\/support.reamaze.com\/articles\/customer-satisfaction-surveys-and-ratings\">FAQ article<\/a> on how to start using Satisfaction Surveys<\/p>\n<p><strong>Questions?<\/strong> Let us know using the chat widget to the bottom right hand corner.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Feature Announcement! Plus Plan users can now turn on Customer Satisfaction\u00a0Surveys for each email channel. Re:amaze will now automatically send customers a survey so they can rate the conversation they had with you and your team. Satisfaction Surveys can be customized in the following ways: Time elapsed before survey is sent Eligible conversations type &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/automated-customer-satisfaction-surveys-and-ratings\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Automated Customer Satisfaction Surveys and Ratings&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automated Customer Satisfaction Surveys and Ratings - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/automated-customer-satisfaction-surveys-and-ratings\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automated Customer Satisfaction Surveys and Ratings - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"New Feature Announcement! Plus Plan users can now turn on Customer Satisfaction\u00a0Surveys for each email channel. Re:amaze will now automatically send customers a survey so they can rate the conversation they had with you and your team. 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