{"id":2717,"date":"2017-08-07T22:27:21","date_gmt":"2017-08-07T22:27:21","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2717"},"modified":"2017-10-11T06:41:17","modified_gmt":"2017-10-11T06:41:17","slug":"what-you-mightve-missed-17","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-17\/","title":{"rendered":"What You Might&#8217;ve Missed #19"},"content":{"rendered":"<p>Let&#8217;s take a quick gander at what you might&#8217;ve missed in the past week!<\/p>\n<p><strong>Printable Reports<\/strong><\/p>\n<p>You can now print all Reamaze reports after filtering to the time frame, channel, and tags you want to review. Printable reports can be beneficial if you need to share them with teammates or management during meetings where a computer is not accessible. Printable reports are also great for record keeping if you need it!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 999px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/08\/Screen-Shot-2017-08-07-at-1.53.38-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>New Volume Report Metrics<\/strong><\/p>\n<p>There are now additional metrics for statuses in Reamaze volume reports including resolved, unresolved, archived, and unhandled. Unhandled informs you how many conversations are currently unassigned to any agents <em>and<\/em> unresolved. Combined, this metric gives you a good sense of how many conversations are falling through the cracks.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 907px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/08\/Screen-Shot-2017-08-07-at-3.13.00-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Updated Contacts API<\/strong><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full lazyload\" style=\"width: 100%; max-width: 1253px;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/08\/Screen-Shot-2017-08-07-at-3.23.33-PM.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<ul>\n<li>Currently,<wbr \/>\u00a0the GET endpoint only returns the `email` attribute. going forward,<wbr \/>\u00a0other identifiers like `mobile`,<wbr \/>`facebook`,<wbr \/>\u00a0`twitter`,<wbr \/>\u00a0and `instagram` will also be returned. GET \/contacts now returns non-email login identifiers. A contact from API looks like this now:<code>{\"name\":\"4dable Advertising\",\"data\":null,\"email\":null,\"twitter\":\"4dable\",\"facebook\":null,\"instagram\":null,\"mobile\":null,\"friendly_name\":\"4dable\"}<\/code><\/li>\n<li>POST \/contacts now allows posting a\u00a0<code>mobile<\/code>\u00a0identifier. e.g:<\/li>\n<\/ul>\n<div class=\"codehilite\">\n<pre>curl 'https:\/\/{brand}.lantirn.dev\/api\/v1\/contacts' \\\r\n  -u {login-email}:{api-token} \\\r\n  -H 'Accept: application\/json' \\\r\n  -H 'Content-type: application\/json' \\\r\n  -X POST -d '{\"contact\": {\"name\": \"bob\", \"mobile\": \"+12223334444\", \"id\": \"123\", \"data\": {\"custom_attribute\": \"custom data\"}}}'\r\n<\/pre>\n<\/div>\n<ul>\n<li>PUT \/contacts now accepts alternative login types. e.g.:\u00a0<code>PUT \/contacts\/+12223334444?identifier_type=mobile<\/code><\/li>\n<li>GET \/contacts\/id\/identities now returns all login types, except anonymous<\/li>\n<li>POST \/contact\/id\/identities now accepts\u00a0<code>mobile<\/code>\u00a0identity so an API user can add mobile logins to a contact<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Let&#8217;s take a quick gander at what you might&#8217;ve missed in the past week! Printable Reports You can now print all Reamaze reports after filtering to the time frame, channel, and tags you want to review. Printable reports can be beneficial if you need to share them with teammates or management during meetings where a &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-17\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;What You Might&#8217;ve Missed #19&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2717","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What You Might&#039;ve Missed #19 - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-17\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What You Might&#039;ve Missed #19 - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Let&#8217;s take a quick gander at what you might&#8217;ve missed in the past week! Printable Reports You can now print all Reamaze reports after filtering to the time frame, channel, and tags you want to review. 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