{"id":2622,"date":"2017-06-19T18:19:52","date_gmt":"2017-06-19T18:19:52","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2622"},"modified":"2017-10-11T06:40:14","modified_gmt":"2017-10-11T06:40:14","slug":"what-you-mightve-missed-16","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/","title":{"rendered":"What You Might&#8217;ve Missed #16"},"content":{"rendered":"<p>Small features update time! Here&#8217;s what you might&#8217;ve missed in the past few weeks that can really help you with the day-to-day usage of Reamaze. Follow what we&#8217;re doing on Twitter and Facebook as well since all feature updates are announced there too! Let&#8217;s get to it.<\/p>\n<p><strong>Contact Filtering<\/strong><\/p>\n<p>Contact filtering is a brand new feature in Reamaze and is considered a beta feature. For now, you&#8217;ll be able to run a few simple filters to find the contacts you need. Coming soon are more segmentable filters that will make contact filtering much more powerful.<\/p>\n<p><img decoding=\"async\" width=\"1024\" height=\"742\" class=\"aligncenter size-large wp-image-2623 lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/742;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-11.00.58-AM-copy-1-1024x742.jpg\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-11.00.58-AM-copy-1-1024x742.jpg 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-11.00.58-AM-copy-1-300x217.jpg 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-11.00.58-AM-copy-1-768x557.jpg 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-11.00.58-AM-copy-1.jpg 1069w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Sound Setting for Reamaze Cues<\/strong><\/p>\n<p>You can now toggle the sound setting while creating a new Cue to enable or disable the notification alert for your customers. We recommend leaving the sound on for most use cases but turning it off for certain Cues might make a lot of sense!<\/p>\n<p><img decoding=\"async\" width=\"918\" height=\"777\" class=\"aligncenter size-full wp-image-2624 lazyload\" style=\"--smush-placeholder-width: 918px; --smush-placeholder-aspect-ratio: 918\/777;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.51.51-AM-1.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.51.51-AM-1.png 918w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.51.51-AM-1-300x254.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.51.51-AM-1-768x650.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Workflow Trigger for Cues<\/strong><\/p>\n<p>You can now create automated workflows against the Cues that show up for your customers. You&#8217;ll need to map the workflow trigger to the Cues message content.<\/p>\n<p><img decoding=\"async\" width=\"1023\" height=\"777\" class=\"aligncenter size-full wp-image-2625 lazyload\" style=\"--smush-placeholder-width: 1023px; --smush-placeholder-aspect-ratio: 1023\/777;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.55.43-AM-1.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.55.43-AM-1.png 1023w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.55.43-AM-1-300x228.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.55.43-AM-1-768x583.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Lightbox Theme Color<\/strong><\/p>\n<p>You can now create a Lightbox embed with a specific theme color. Have it match your other Reamaze Embeds or your website.<\/p>\n<p><img decoding=\"async\" width=\"880\" height=\"773\" class=\"aligncenter size-full wp-image-2626 lazyload\" style=\"--smush-placeholder-width: 880px; --smush-placeholder-aspect-ratio: 880\/773;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.56.52-AM-1.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.56.52-AM-1.png 880w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.56.52-AM-1-300x264.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.56.52-AM-1-768x675.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Role and Permission Setting for Editing Contact Profiles<\/strong><\/p>\n<p>You can now remove access for certain agents from accessing your customers&#8217; contact information. Remove this access control will prevent them from being able to add contact details, change the customers&#8217; names, etc.<\/p>\n<p><img decoding=\"async\" width=\"927\" height=\"776\" class=\"aligncenter size-full wp-image-2627 lazyload\" style=\"--smush-placeholder-width: 927px; --smush-placeholder-aspect-ratio: 927\/776;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.57.58-AM-1.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.57.58-AM-1.png 927w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.57.58-AM-1-300x251.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.57.58-AM-1-768x643.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Reassigning Conversations Event<\/strong><\/p>\n<p>When you reassign a conversation to someone else, an event will be triggered and displayed in-line with the conversation for better management and record keeping.<\/p>\n<p><img decoding=\"async\" width=\"931\" height=\"776\" class=\"aligncenter size-full wp-image-2628 lazyload\" style=\"--smush-placeholder-width: 931px; --smush-placeholder-aspect-ratio: 931\/776;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.58.41-AM-1.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.58.41-AM-1.png 931w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.58.41-AM-1-300x250.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.58.41-AM-1-768x640.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Archived Embedded Conversations Will Expire<\/strong><\/p>\n<p>Old and archived conversations that originated from a Reamaze Embed will now expire after 2 weeks. Customers will no longer be able to add to the thread and be prompted to start a new conversation.<\/p>\n<p><img decoding=\"async\" width=\"715\" height=\"337\" class=\"aligncenter size-full wp-image-2629 lazyload\" style=\"--smush-placeholder-width: 715px; --smush-placeholder-aspect-ratio: 715\/337;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.55.00-AM-1.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.55.00-AM-1.png 715w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/06\/Screen-Shot-2017-06-19-at-10.55.00-AM-1-300x141.png 300w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Small features update time! Here&#8217;s what you might&#8217;ve missed in the past few weeks that can really help you with the day-to-day usage of Reamaze. Follow what we&#8217;re doing on Twitter and Facebook as well since all feature updates are announced there too! Let&#8217;s get to it. Contact Filtering Contact filtering is a brand new &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;What You Might&#8217;ve Missed #16&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2622","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What You Might&#039;ve Missed #16 - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What You Might&#039;ve Missed #16 - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Small features update time! Here&#8217;s what you might&#8217;ve missed in the past few weeks that can really help you with the day-to-day usage of Reamaze. Follow what we&#8217;re doing on Twitter and Facebook as well since all feature updates are announced there too! Let&#8217;s get to it. Contact Filtering Contact filtering is a brand new &hellip; Continue reading &quot;What You Might&#8217;ve Missed #16&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2017-06-19T18:19:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-10-11T06:40:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"What You Might&#8217;ve Missed #16\",\"datePublished\":\"2017-06-19T18:19:52+00:00\",\"dateModified\":\"2017-10-11T06:40:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/\"},\"wordCount\":313,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/\",\"name\":\"What You Might've Missed #16 - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"datePublished\":\"2017-06-19T18:19:52+00:00\",\"dateModified\":\"2017-10-11T06:40:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"width\":553,\"height\":107},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-16\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"What You Might&#8217;ve Missed #16\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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Here&#8217;s what you might&#8217;ve missed in the past few weeks that can really help you with the day-to-day usage of Reamaze. Follow what we&#8217;re doing on Twitter and Facebook as well since all feature updates are announced there too! Let&#8217;s get to it. 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