{"id":2583,"date":"2017-05-22T16:27:36","date_gmt":"2017-05-22T16:27:36","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2583"},"modified":"2017-10-11T06:39:43","modified_gmt":"2017-10-11T06:39:43","slug":"what-you-mightve-missed-14","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/","title":{"rendered":"What You Might&#8217;ve Missed #15"},"content":{"rendered":"<p>Another week and another issue of what you might&#8217;ve missed! If you&#8217;re new here, the &#8220;What You Might&#8217;ve Missed Series&#8221; announces some smaller updates you might&#8217;ve missed during the past few days and weeks.<\/p>\n<p><strong>Uncategorized Knowledge Base Articles<\/strong><\/p>\n<p>Published knowledge base articles will now show up as &#8220;Miscellaneous&#8221; if you do not categorize them under a specific topic. This will help during situations where you might forget to pick a topic or simply wish to not attribute a specific set of articles to a set topic. The miscellaneous topic will work for both hosted knowledge bases as well as embedded knowledge bases.<\/p>\n<p><img decoding=\"async\" width=\"980\" height=\"761\" class=\"aligncenter size-full wp-image-2584 lazyload\" style=\"--smush-placeholder-width: 980px; --smush-placeholder-aspect-ratio: 980\/761;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.15.29-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.15.29-AM.png 980w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.15.29-AM-300x233.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.15.29-AM-768x596.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-2585 lazyload\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.16.13-AM.png\" alt=\"\" width=\"544\" height=\"730\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.16.13-AM.png 544w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.16.13-AM-224x300.png 224w\" data-sizes=\"(max-width: 544px) 85vw, 544px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 544px; --smush-placeholder-aspect-ratio: 544\/730;\" \/><\/p>\n<p><strong>Conversation Reminder Events<\/strong><\/p>\n<p>When you set reminders or when reminders are triggered by customers or by set time, Reamaze will now display the event in the conversation for easy referencing. Conversation events were released a few weeks back. You can read about it <a href=\"http:\/\/blog.reamaze.com\/2017\/02\/20\/conversation-events-tracking\/\">here<\/a>.<\/p>\n<p><img decoding=\"async\" width=\"1024\" height=\"702\" class=\"aligncenter size-large wp-image-2586 lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/702;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.01.57-AM-1024x702.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.01.57-AM-1024x702.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.01.57-AM-300x206.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.01.57-AM-768x527.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.01.57-AM.png 1133w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Reamaze Embed and Cues Avatars<\/strong><\/p>\n<p>We&#8217;ve redesigned the avatars UI to better take advantage of the real estate available for your Embed message prompts, notifications, and Cues. By moving the avatars outside of the main frame, we&#8217;re able to help customers focus on your content.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-2587 lazyload\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.06.45-AM.png\" alt=\"\" width=\"604\" height=\"461\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.06.45-AM.png 604w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-9.06.45-AM-300x229.png 300w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 604px; --smush-placeholder-aspect-ratio: 604\/461;\" \/><\/p>\n<p><strong>Attachments API<\/strong><\/p>\n<p class=\"p1\"><span class=\"s1\">There is now a way to attach a file to a message or conversation created via API. F<\/span><span class=\"s1\">or conversations, it&#8217;s the message [attachment] attribute documented here: <span class=\"s2\"><a href=\"https:\/\/www.reamaze.com\/api\/post_conversations\">https:\/\/www.reamaze.com\/api\/post_conversations<\/a>. For \u00a0<\/span><\/span><span class=\"s1\">messages it&#8217;s the [attachment] attribute documented here: <span class=\"s2\"><a href=\"https:\/\/www.reamaze.com\/api\/post_messages\">https:\/\/www.reamaze.com\/api\/post_messages<\/a>.<\/span><\/span><\/p>\n<p class=\"p1\"><img decoding=\"async\" width=\"1024\" height=\"736\" class=\"aligncenter size-large wp-image-2590 lazyload\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/736;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-1.29.49-PM-1024x736.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-1.29.49-PM-1024x736.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-1.29.49-PM-300x216.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-1.29.49-PM-768x552.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/05\/Screen-Shot-2017-05-22-at-1.29.49-PM.png 1046w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Another week and another issue of what you might&#8217;ve missed! If you&#8217;re new here, the &#8220;What You Might&#8217;ve Missed Series&#8221; announces some smaller updates you might&#8217;ve missed during the past few days and weeks. Uncategorized Knowledge Base Articles Published knowledge base articles will now show up as &#8220;Miscellaneous&#8221; if you do not categorize them under &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;What You Might&#8217;ve Missed #15&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2583","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What You Might&#039;ve Missed #15 - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What You Might&#039;ve Missed #15 - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Another week and another issue of what you might&#8217;ve missed! If you&#8217;re new here, the &#8220;What You Might&#8217;ve Missed Series&#8221; announces some smaller updates you might&#8217;ve missed during the past few days and weeks. Uncategorized Knowledge Base Articles Published knowledge base articles will now show up as &#8220;Miscellaneous&#8221; if you do not categorize them under &hellip; Continue reading &quot;What You Might&#8217;ve Missed #15&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2017-05-22T16:27:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-10-11T06:39:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"What You Might&#8217;ve Missed #15\",\"datePublished\":\"2017-05-22T16:27:36+00:00\",\"dateModified\":\"2017-10-11T06:39:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/\"},\"wordCount\":246,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/\",\"name\":\"What You Might've Missed #15 - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"datePublished\":\"2017-05-22T16:27:36+00:00\",\"dateModified\":\"2017-10-11T06:39:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"width\":553,\"height\":107},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-14\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"What You Might&#8217;ve Missed #15\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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