{"id":2436,"date":"2017-02-24T20:56:19","date_gmt":"2017-02-24T20:56:19","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2436"},"modified":"2017-10-11T06:37:45","modified_gmt":"2017-10-11T06:37:45","slug":"what-you-mightve-missed-9","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/","title":{"rendered":"What You Might&#8217;ve Missed #11"},"content":{"rendered":"<p><strong>New Access Control for Roles<\/strong><\/p>\n<p>We&#8217;ve added new access controls in Reamaze Roles and Permissions to better help you organize your team. If given the permissions, staff agents will be able to create and edit response templates and also create and edit any existing workflows.<\/p>\n<p>If you do not wish certain staff roles to create and edit response templates or workflows, simply remove the permissions. They will still be able to access templates and workflows (just no editing or creation privileges).<\/p>\n<p><img decoding=\"async\" width=\"1122\" height=\"777\" class=\"aligncenter size-full wp-image-2438 lazyload\" style=\"--smush-placeholder-width: 1122px; --smush-placeholder-aspect-ratio: 1122\/777;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.42.59-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.42.59-PM.png 1122w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.42.59-PM-300x208.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.42.59-PM-768x532.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.42.59-PM-1024x709.png 1024w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Assignees Now Participants<\/strong><\/p>\n<p>When you assign conversations to staff agents, they will now be automatically added as participants of those conversations. This is a change from before where being a participant must be an explicit action on the part of the agent.<\/p>\n<p><img decoding=\"async\" width=\"899\" height=\"686\" class=\"aligncenter size-full wp-image-2439 lazyload\" style=\"--smush-placeholder-width: 899px; --smush-placeholder-aspect-ratio: 899\/686;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.44.15-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.44.15-PM.png 899w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.44.15-PM-300x229.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.44.15-PM-768x586.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Updated Spam Logic<\/strong><\/p>\n<p>Customer might email you before they had a high spam score rating. You reply to the customer. However, when they write back, their spam score rating might&#8217;ve changed and their subsequent replies might be marked as spam, rendering their reply not visible within Reamaze.<\/p>\n<p>We&#8217;ve updated the logic so that customers&#8217; subsequent replies to a previously passable message will no longer get caught in the auto spam filter.<\/p>\n<p><img decoding=\"async\" width=\"1003\" height=\"778\" class=\"aligncenter size-full wp-image-2440 lazyload\" style=\"--smush-placeholder-width: 1003px; --smush-placeholder-aspect-ratio: 1003\/778;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.45.21-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.45.21-PM.png 1003w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.45.21-PM-300x233.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-23-at-3.45.21-PM-768x596.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Access Control for Roles We&#8217;ve added new access controls in Reamaze Roles and Permissions to better help you organize your team. If given the permissions, staff agents will be able to create and edit response templates and also create and edit any existing workflows. If you do not wish certain staff roles to create &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;What You Might&#8217;ve Missed #11&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2436","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What You Might&#039;ve Missed #11 - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What You Might&#039;ve Missed #11 - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"New Access Control for Roles We&#8217;ve added new access controls in Reamaze Roles and Permissions to better help you organize your team. If given the permissions, staff agents will be able to create and edit response templates and also create and edit any existing workflows. If you do not wish certain staff roles to create &hellip; Continue reading &quot;What You Might&#8217;ve Missed #11&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2017-02-24T20:56:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-10-11T06:37:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"What You Might&#8217;ve Missed #11\",\"datePublished\":\"2017-02-24T20:56:19+00:00\",\"dateModified\":\"2017-10-11T06:37:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/\"},\"wordCount\":198,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/\",\"name\":\"What You Might've Missed #11 - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"datePublished\":\"2017-02-24T20:56:19+00:00\",\"dateModified\":\"2017-10-11T06:37:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"width\":553,\"height\":107},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-9\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"What You Might&#8217;ve Missed #11\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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