{"id":2404,"date":"2017-02-07T18:19:56","date_gmt":"2017-02-07T18:19:56","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2404"},"modified":"2017-10-11T06:35:51","modified_gmt":"2017-10-11T06:35:51","slug":"what-you-mightve-missed-8","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/","title":{"rendered":"What You Might&#8217;ve Missed #10"},"content":{"rendered":"<p><strong>Staff roles displayed on staff page<\/strong><\/p>\n<p>You now no longer have to click into each staff member to see what role they play on your team. Their specified role is now listed under their name and email!<\/p>\n<p><img decoding=\"async\" width=\"851\" height=\"556\" class=\"aligncenter size-full wp-image-2407 lazyload\" style=\"--smush-placeholder-width: 851px; --smush-placeholder-aspect-ratio: 851\/556;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-9.53.24-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-9.53.24-AM.png 851w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-9.53.24-AM-300x196.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-9.53.24-AM-768x502.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Default channel\u00a0for outbound messages<\/strong><\/p>\n<p>Send a lot of outbound messages? Tired of always selecting the channel to send from? Reamaze will now remember your last used channel to make sending outbound messages 100x faster (maybe!).<\/p>\n<p><img decoding=\"async\" width=\"852\" height=\"713\" class=\"aligncenter size-full wp-image-2408 lazyload\" style=\"--smush-placeholder-width: 852px; --smush-placeholder-aspect-ratio: 852\/713;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-9.54.09-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-9.54.09-AM.png 852w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-9.54.09-AM-300x251.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-9.54.09-AM-768x643.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Plain text chat transcripts<\/strong><\/p>\n<p>Customers who use plain text email clients can also now receive proper chat transcripts. We&#8217;re totally inclusive here \ud83d\ude42<\/p>\n<p><img decoding=\"async\" width=\"852\" height=\"799\" class=\"aligncenter size-full wp-image-2409 lazyload\" style=\"--smush-placeholder-width: 852px; --smush-placeholder-aspect-ratio: 852\/799;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.08.16-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.08.16-AM.png 852w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.08.16-AM-300x281.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.08.16-AM-768x720.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Shopify specific workflow for past orders<\/strong><\/p>\n<p>We added a new trigger for Shopify partners. You can now run specific workflow commands based on whether or not a customer has past orders in his\/her account history!<\/p>\n<p><img decoding=\"async\" width=\"951\" height=\"655\" class=\"aligncenter size-full wp-image-2410 lazyload\" style=\"--smush-placeholder-width: 951px; --smush-placeholder-aspect-ratio: 951\/655;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.09.48-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.09.48-AM.png 951w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.09.48-AM-300x207.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.09.48-AM-768x529.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Truncated subject lines<\/strong><\/p>\n<p>Some customers write super long subject lines. In other cases where subject lines are not used, we use the content of the message. However, this can be tedious when you&#8217;re trying to parse out the latest message in the thread. We&#8217;ve now truncated long subject lines to make space for latest messages.<\/p>\n<p><img decoding=\"async\" width=\"1009\" height=\"411\" class=\"aligncenter size-full wp-image-2411 lazyload\" style=\"--smush-placeholder-width: 1009px; --smush-placeholder-aspect-ratio: 1009\/411;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.11.11-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.11.11-AM.png 1009w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.11.11-AM-300x122.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.11.11-AM-768x313.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Workflow for moving conversations<\/strong><\/p>\n<p>You can now move conversations from channel to channel as workflow commands. Keep in mind that social media conversations and SMS conversations cannot be moved. Only email and embed conversations.<\/p>\n<p><img decoding=\"async\" width=\"1173\" height=\"797\" class=\"aligncenter size-full wp-image-2412 lazyload\" style=\"--smush-placeholder-width: 1173px; --smush-placeholder-aspect-ratio: 1173\/797;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.12.59-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.12.59-AM.png 1173w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.12.59-AM-300x204.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.12.59-AM-768x522.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/02\/Screen-Shot-2017-02-07-at-10.12.59-AM-1024x696.png 1024w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Staff roles displayed on staff page You now no longer have to click into each staff member to see what role they play on your team. Their specified role is now listed under their name and email! Default channel\u00a0for outbound messages Send a lot of outbound messages? Tired of always selecting the channel to send &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;What You Might&#8217;ve Missed #10&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2404","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What You Might&#039;ve Missed #10 - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What You Might&#039;ve Missed #10 - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Staff roles displayed on staff page You now no longer have to click into each staff member to see what role they play on your team. Their specified role is now listed under their name and email! Default channel\u00a0for outbound messages Send a lot of outbound messages? Tired of always selecting the channel to send &hellip; Continue reading &quot;What You Might&#8217;ve Missed #10&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2017-02-07T18:19:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-10-11T06:35:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"What You Might&#8217;ve Missed #10\",\"datePublished\":\"2017-02-07T18:19:56+00:00\",\"dateModified\":\"2017-10-11T06:35:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/\"},\"wordCount\":224,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/\",\"name\":\"What You Might've Missed #10 - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"datePublished\":\"2017-02-07T18:19:56+00:00\",\"dateModified\":\"2017-10-11T06:35:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"width\":553,\"height\":107},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-8\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"What You Might&#8217;ve Missed #10\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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