{"id":2340,"date":"2017-01-06T21:39:36","date_gmt":"2017-01-06T21:39:36","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2340"},"modified":"2017-01-06T21:45:50","modified_gmt":"2017-01-06T21:45:50","slug":"reamaze-and-clicksend-smsmms","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/reamaze-and-clicksend-smsmms\/","title":{"rendered":"Reamaze and ClickSend SMS\/MMS!"},"content":{"rendered":"<p><img decoding=\"async\" class=\"size-full wp-image-2369 aligncenter lazyload\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/reamazeandclicksend-1.png\" alt=\"\" width=\"3000\" height=\"624\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/reamazeandclicksend-1.png 3000w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/reamazeandclicksend-1-300x62.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/reamazeandclicksend-1-768x160.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/reamazeandclicksend-1-1024x213.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/reamazeandclicksend-1-1200x250.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 3000px; --smush-placeholder-aspect-ratio: 3000\/624;\" \/>Reamaze now supports SMS and MMS conversations via <a href=\"https:\/\/www.clicksend.com\/us\/\">ClickSend<\/a>! ClickSend is one of our first partners for SMS and MMS support beta and we&#8217;re super excited to show you the details.<\/p>\n<p>This beta feature is now enabled for your account. To get started, you&#8217;ll first need an account with ClickSend. Click <a href=\"https:\/\/www.clicksend.com\/us\/\">here<\/a> to sign up. You can choose between a SMS only number, MMS only number, or a combined number for both SMS and MMS. ClickSend makes it super easy so you can find the best option that suits your business needs.<\/p>\n<p>Supporting customers via SMS and MMS can offer\u00a0advantages over other channels such as email, live chat, or social media.\u00a0SMS and MMS are asynchronous my nature, mobile by default, and can enhance the customer relationship experience. For businesses with a younger audience, SMS and MMS is a must as it offers near instant conversation environments.<\/p>\n<p>Got your ClickSend account ready? Follow our step by step instructions below to get started.<\/p>\n<p><strong>Setting up your SMS\/MMS channel via ClickSend<\/strong><\/p>\n<p>Go to the &#8220;Settings&#8221; menu and click on &#8220;Mobile Channels&#8221; under Account Settings. Click on the &#8220;+Add a SMS Channel&#8221; button.<\/p>\n<p><img decoding=\"async\" width=\"998\" height=\"587\" class=\"aligncenter size-full wp-image-2353 lazyload\" style=\"--smush-placeholder-width: 998px; --smush-placeholder-aspect-ratio: 998\/587;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.09.01-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.09.01-PM.png 998w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.09.01-PM-300x176.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.09.01-PM-768x452.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>Start by giving this mobile channel a name. Input your ClickSend credentials as instructed. Once complete, click on the &#8220;Fetch Number&#8221; button to have us automatically pull the number you&#8217;ve registered with ClickSend.<\/p>\n<p><img decoding=\"async\" width=\"999\" height=\"715\" class=\"aligncenter size-full wp-image-2354 lazyload\" style=\"--smush-placeholder-width: 999px; --smush-placeholder-aspect-ratio: 999\/715;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.09.37-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.09.37-PM.png 999w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.09.37-PM-300x215.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.09.37-PM-768x550.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Viewing and interacting with a SMS\/MMS conversation<\/strong><\/p>\n<p>Once connected, incoming SMS\/MMS messages can be found on the main dashboard under &#8220;All Conversations&#8221; or under the dedicated filter for SMS and MMS conversations. The view below shows you the filtered view.<\/p>\n<p><img decoding=\"async\" width=\"999\" height=\"644\" class=\"aligncenter size-full wp-image-2355 lazyload\" style=\"--smush-placeholder-width: 999px; --smush-placeholder-aspect-ratio: 999\/644;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.39.50-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.39.50-PM.png 999w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.39.50-PM-300x193.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.39.50-PM-768x495.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>New SMS or MMS conversations will not have existing customer profiles attached to them. Feel free to engage with the customer at this point and step 5 will show you how to merge a phone number to an existing customer profile. SMS and MMS conversations have the same settings and controls as non SMS\/MMS conversations. You can resolve\/unresolve, assign\/reassign, remind, and apply manual workflows. You cannot however, move SMS\/MMS conversations to a non-SMS\/MMS channel.<\/p>\n<p><img decoding=\"async\" width=\"999\" height=\"706\" class=\"aligncenter size-full wp-image-2356 lazyload\" style=\"--smush-placeholder-width: 999px; --smush-placeholder-aspect-ratio: 999\/706;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.18.53-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.18.53-PM.png 999w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.18.53-PM-300x212.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.18.53-PM-768x543.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>Customers can send you images via SMS\/MMS and you will receive them as attachments. You can also reply to customer with attachments.<\/p>\n<p><img decoding=\"async\" width=\"996\" height=\"723\" class=\"aligncenter size-full wp-image-2361 lazyload\" style=\"--smush-placeholder-width: 996px; --smush-placeholder-aspect-ratio: 996\/723;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.46.11-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.46.11-PM.png 996w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.46.11-PM-300x218.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.46.11-PM-768x557.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>Here&#8217;s what everything looks like to the customer:<\/p>\n<p><img decoding=\"async\" width=\"450\" height=\"800\" class=\"aligncenter size-full wp-image-2362 lazyload\" style=\"--smush-placeholder-width: 450px; --smush-placeholder-aspect-ratio: 450\/800;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/IMG_3292.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/IMG_3292.png 450w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/IMG_3292-169x300.png 169w\" data-sizes=\"(max-width: 450px) 85vw, 450px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Merging customers&#8217; SMS\/MMS number profile with existing profile<\/strong><\/p>\n<p>To merge a customer&#8217;s phone number to an existing profile, simply go to &#8220;Contacts&#8221;, look for the customer&#8217;s primary profile you&#8217;d like to use, and click on the &#8220;Add a phone number&#8221; option. Click &#8220;Update&#8221; to save. This merge will also merge all existing SMS\/MMS conversations from the original phone number profile to the primary profile.<\/p>\n<p><img decoding=\"async\" width=\"999\" height=\"619\" class=\"aligncenter size-full wp-image-2357 lazyload\" style=\"--smush-placeholder-width: 999px; --smush-placeholder-aspect-ratio: 999\/619;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.22.34-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.22.34-PM.png 999w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.22.34-PM-300x186.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.22.34-PM-768x476.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p>Once merged, refresh the SMS\/MMS conversation and the profile will be updated with the customer&#8217;s correct avatar and conversation histories.<\/p>\n<p><img decoding=\"async\" width=\"997\" height=\"726\" class=\"aligncenter size-full wp-image-2358 lazyload\" style=\"--smush-placeholder-width: 997px; --smush-placeholder-aspect-ratio: 997\/726;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.30.31-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.30.31-PM.png 997w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.30.31-PM-300x218.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.30.31-PM-768x559.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Sending an outbound SMS message<\/strong><\/p>\n<p>You can also use the &#8220;New Message&#8221; feature to send an outbound SMS\/MMS message to customers.<\/p>\n<p><img decoding=\"async\" width=\"876\" height=\"478\" class=\"aligncenter size-full wp-image-2359 lazyload\" style=\"--smush-placeholder-width: 876px; --smush-placeholder-aspect-ratio: 876\/478;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.33.21-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.33.21-PM.png 876w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.33.21-PM-300x164.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.33.21-PM-768x419.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><img decoding=\"async\" width=\"998\" height=\"744\" class=\"aligncenter size-full wp-image-2360 lazyload\" style=\"--smush-placeholder-width: 998px; --smush-placeholder-aspect-ratio: 998\/744;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.35.48-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.35.48-PM.png 998w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.35.48-PM-300x224.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2017\/01\/Screen-Shot-2017-01-06-at-12.35.48-PM-768x573.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<hr \/>\n<p><strong>Questions?<\/strong><\/p>\n<p>Let us know at support@reamaze.com or by hitting the Reamaze Shoutbox Embed &#8211;&gt;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reamaze now supports SMS and MMS conversations via ClickSend! ClickSend is one of our first partners for SMS and MMS support beta and we&#8217;re super excited to show you the details. This beta feature is now enabled for your account. To get started, you&#8217;ll first need an account with ClickSend. Click here to sign up. &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/reamaze-and-clicksend-smsmms\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Reamaze and ClickSend SMS\/MMS!&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reamaze and ClickSend SMS\/MMS! - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/reamaze-and-clicksend-smsmms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reamaze and ClickSend SMS\/MMS! - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Reamaze now supports SMS and MMS conversations via ClickSend! ClickSend is one of our first partners for SMS and MMS support beta and we&#8217;re super excited to show you the details. This beta feature is now enabled for your account. To get started, you&#8217;ll first need an account with ClickSend. 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