{"id":2329,"date":"2016-12-19T17:41:09","date_gmt":"2016-12-19T17:41:09","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=2329"},"modified":"2017-10-11T06:35:26","modified_gmt":"2017-10-11T06:35:26","slug":"what-you-mightve-missed-end-of-2016-edition","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-end-of-2016-edition\/","title":{"rendered":"What You Might&#8217;ve Missed #9. End of 2016 Edition!"},"content":{"rendered":"<p><strong>Convert Missed Chats Into Conversations<\/strong><\/p>\n<p>We&#8217;ve added the ability for you to convert missed live chat conversations into email conversations for follow up. If you have a Reamaze embeddable such as the Shoutbox with a single public email channel, the missed chat conversation will be moved to that channel. If more than one public email channel is visible then the first one will be used.<\/p>\n<p>You can enable or disable this feature by going to &#8220;Settings&#8221; &gt; &#8220;Chats&#8221;.<\/p>\n<p><img decoding=\"async\" width=\"1104\" height=\"682\" class=\"aligncenter size-full wp-image-2337 lazyload\" style=\"--smush-placeholder-width: 1104px; --smush-placeholder-aspect-ratio: 1104\/682;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.37.31-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.37.31-AM.png 1104w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.37.31-AM-300x185.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.37.31-AM-768x474.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.37.31-AM-1024x633.png 1024w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Facebook Reviews Support<\/strong><\/p>\n<p>The Reamaze Facebook integration now supports the ability to import page reviews! If one your fans leaves a positive or negative review, Reamaze can pick it up, import it for you and allow you to reply via a comment.<\/p>\n<p>To turn this feature on, go to &#8220;Settings&#8221; &gt; &#8220;Social Integrations&#8221;. Select your Facebook channel to edit. Turn on the option for &#8220;Page Reviews&#8221; under &#8220;Import Settings&#8221;.<\/p>\n<p><img decoding=\"async\" width=\"1105\" height=\"691\" class=\"aligncenter size-full wp-image-2336 lazyload\" style=\"--smush-placeholder-width: 1105px; --smush-placeholder-aspect-ratio: 1105\/691;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.36.42-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.36.42-AM.png 1105w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.36.42-AM-300x188.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.36.42-AM-768x480.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.36.42-AM-1024x640.png 1024w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Channel Identities<\/strong><\/p>\n<p>Managing multiple channels can be a chore. We&#8217;re making this easier by adding a channel-specific icon to better help you navigate.<\/p>\n<p><img decoding=\"async\" width=\"1152\" height=\"777\" class=\"aligncenter size-full wp-image-2332 lazyload\" style=\"--smush-placeholder-width: 1152px; --smush-placeholder-aspect-ratio: 1152\/777;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.29.09-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.29.09-AM.png 1152w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.29.09-AM-300x202.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.29.09-AM-768x518.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.29.09-AM-1024x691.png 1024w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p class=\"p1\"><strong><span class=\"s1\">Report filtering by Origin (Email, Native\/Embed, API)<\/span><\/strong><\/p>\n<p class=\"p1\">You can now run reports by drilling in on whether a conversation originated from your email, native (contact form) or embed (shoutbox\/lightbox embeds), or API. This will give you a better idea which channel is more dominant.<\/p>\n<p class=\"p1\"><img decoding=\"async\" width=\"1385\" height=\"478\" class=\"aligncenter size-full wp-image-2333 lazyload\" style=\"--smush-placeholder-width: 1385px; --smush-placeholder-aspect-ratio: 1385\/478;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.30.34-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.30.34-AM.png 1385w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.30.34-AM-300x104.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.30.34-AM-768x265.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.30.34-AM-1024x353.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.30.34-AM-1200x414.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p class=\"p1\"><strong>Forwarding Improvements<\/strong><\/p>\n<p class=\"p1\">Forwarded conversations to 3rd parties or external staff will now include a detailed conversation summary.<\/p>\n<p class=\"p1\"><img decoding=\"async\" width=\"819\" height=\"643\" class=\"aligncenter size-full wp-image-2334 lazyload\" style=\"--smush-placeholder-width: 819px; --smush-placeholder-aspect-ratio: 819\/643;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.34.07-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.34.07-AM.png 819w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.34.07-AM-300x236.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.34.07-AM-768x603.png 768w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n<p><strong>Knowledge Base Keywords<\/strong><\/p>\n<p>Your Reamaze knowledge base articles now support keyword stuffing to give your customers better search results and you more power to fine tune search curation.<\/p>\n<p>Stuffed keywords won\u2019t actually be displayed to customers on the search result screen but relevant articles will show up for the defined keywords.<\/p>\n<p>To add stuffed keywords, simply open any knowledge base article and look for the \u201cKeywords\u201d section. The input field supports free form text but you can use standardized commas for better visual management.<\/p>\n<p><img decoding=\"async\" width=\"1387\" height=\"772\" class=\"aligncenter size-full wp-image-2335 lazyload\" style=\"--smush-placeholder-width: 1387px; --smush-placeholder-aspect-ratio: 1387\/772;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.35.31-AM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.35.31-AM.png 1387w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.35.31-AM-300x167.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.35.31-AM-768x427.png 768w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.35.31-AM-1024x570.png 1024w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2016\/12\/Screen-Shot-2016-12-19-at-9.35.31-AM-1200x668.png 1200w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Convert Missed Chats Into Conversations We&#8217;ve added the ability for you to convert missed live chat conversations into email conversations for follow up. If you have a Reamaze embeddable such as the Shoutbox with a single public email channel, the missed chat conversation will be moved to that channel. If more than one public email &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-end-of-2016-edition\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;What You Might&#8217;ve Missed #9. End of 2016 Edition!&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-2329","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What You Might&#039;ve Missed #9. End of 2016 Edition! - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-end-of-2016-edition\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What You Might&#039;ve Missed #9. End of 2016 Edition! - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Convert Missed Chats Into Conversations We&#8217;ve added the ability for you to convert missed live chat conversations into email conversations for follow up. If you have a Reamaze embeddable such as the Shoutbox with a single public email channel, the missed chat conversation will be moved to that channel. If more than one public email &hellip; Continue reading &quot;What You Might&#8217;ve Missed #9. End of 2016 Edition!&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-end-of-2016-edition\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2016-12-19T17:41:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-10-11T06:35:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-end-of-2016-edition\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/what-you-mightve-missed-end-of-2016-edition\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"What You Might&#8217;ve Missed #9. 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