{"id":1758,"date":"2015-11-10T14:35:19","date_gmt":"2015-11-10T14:35:19","guid":{"rendered":"http:\/\/blog.reamaze.com\/?p=1758"},"modified":"2021-03-26T00:35:23","modified_gmt":"2021-03-26T00:35:23","slug":"merging-conversations-in-reamaze","status":"publish","type":"post","link":"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/","title":{"rendered":"Merging Conversations in Reamaze"},"content":{"rendered":"<p>Some of our most loyal customers are feedback machines! We often receive consecutive emails with feedback on how to improve our product. And then we thought, why don&#8217;t we merge these emails into a consistent thread to make sure we don&#8217;t lose track of their thoughts?<\/p>\n<p>The ability to merge various coinciding conversations is crucial for high-performing support teams because it enables you to track, reply, and monitor multiple requests simultaneously. Whether its repetitive questions, consecutive requests, or follow-up feedback, merging those conversation message into a unified thread will help you better interpret\u00a0your customers&#8217; pulse.<\/p>\n<p>Here&#8217;s an example of some consecutive conversations:<\/p>\n<p><a href=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.57.52-PM.png\"><img decoding=\"async\" width=\"915\" height=\"357\" class=\"aligncenter size-full wp-image-1759 lazyload\" style=\"--smush-placeholder-width: 915px; --smush-placeholder-aspect-ratio: 915\/357;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.57.52-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.57.52-PM.png 915w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.57.52-PM-300x117.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.57.52-PM-624x243.png 624w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/a><\/p>\n<p>To merge a conversation, simply check the two\u00a0conversations and click on the &#8220;Merge&#8221; button that pops up:<\/p>\n<p><a href=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.04-PM.png\"><img decoding=\"async\" width=\"915\" height=\"357\" class=\"aligncenter size-full wp-image-1760 lazyload\" style=\"--smush-placeholder-width: 915px; --smush-placeholder-aspect-ratio: 915\/357;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.04-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.04-PM.png 915w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.04-PM-300x117.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.04-PM-624x243.png 624w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/a><\/p>\n<p>Next, choose your preferred merge order. Follow the on-screen prompts to pick the right one:<\/p>\n<p><a href=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.16-PM.png\"><img decoding=\"async\" width=\"913\" height=\"459\" class=\"aligncenter size-full wp-image-1761 lazyload\" style=\"--smush-placeholder-width: 913px; --smush-placeholder-aspect-ratio: 913\/459;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.16-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.16-PM.png 913w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.16-PM-300x151.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.16-PM-624x314.png 624w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/a><\/p>\n<p><a href=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.30-PM.png\"><img decoding=\"async\" width=\"913\" height=\"458\" class=\"aligncenter size-full wp-image-1762 lazyload\" style=\"--smush-placeholder-width: 913px; --smush-placeholder-aspect-ratio: 913\/458;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.30-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.30-PM.png 913w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.30-PM-300x150.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.30-PM-624x313.png 624w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/a><\/p>\n<p>Check out the finished product!<\/p>\n<p><a href=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.47-PM.png\"><img decoding=\"async\" width=\"878\" height=\"720\" class=\"aligncenter size-full wp-image-1763 lazyload\" style=\"--smush-placeholder-width: 878px; --smush-placeholder-aspect-ratio: 878\/720;border: 1px solid black;\" data-src=\"http:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.47-PM.png\" alt=\"\" data-srcset=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.47-PM.png 878w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.47-PM-300x246.png 300w, https:\/\/blog.reamaze.com\/wp-content\/uploads\/2015\/11\/Screen-Shot-2015-11-08-at-9.58.47-PM-624x512.png 624w\" data-sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 1362px) 62vw, 840px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><\/a><\/p>\n<p>Merging conversations is now live in your Reamaze dashboard. Go ahead and give it a try. Let us know if you have any feedback!<\/p>\n<blockquote>\n<p style=\"text-align: left;\"><strong>Currently enjoying Reamaze?<\/strong><\/p>\n<p>Leave us a review on <a href=\"https:\/\/apps.shopify.com\/reamaze\" target=\"_blank\">Shopify<\/a>, <a href=\"https:\/\/www.bigcommerce.com\/apps\/reamaze\/\" target=\"_blank\">Bigcommerce<\/a>, <a href=\"http:\/\/www.magentocommerce.com\/magento-connect\/reamaze-helpdesk-livechat-21448.html\" target=\"_blank\">Magento<\/a>,\u00a0<a href=\"https:\/\/wordpress.org\/support\/view\/plugin-reviews\/reamaze\" target=\"_blank\">WordPress<\/a>,\u00a0and\u00a0<a href=\"https:\/\/chrome.google.com\/webstore\/detail\/reamaze\/jiaiieokmfcoeeghdppgnnmahmfaocmm?hl=en\" target=\"_blank\">Google Apps<\/a>!<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Some of our most loyal customers are feedback machines! We often receive consecutive emails with feedback on how to improve our product. And then we thought, why don&#8217;t we merge these emails into a consistent thread to make sure we don&#8217;t lose track of their thoughts? The ability to merge various coinciding conversations is crucial &hellip; <a href=\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Merging Conversations in Reamaze&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":3611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-1758","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Merging Conversations in Reamaze - Re:amaze Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Merging Conversations in Reamaze - Re:amaze Blog\" \/>\n<meta property=\"og:description\" content=\"Some of our most loyal customers are feedback machines! We often receive consecutive emails with feedback on how to improve our product. And then we thought, why don&#8217;t we merge these emails into a consistent thread to make sure we don&#8217;t lose track of their thoughts? The ability to merge various coinciding conversations is crucial &hellip; Continue reading &quot;Merging Conversations in Reamaze&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/\" \/>\n<meta property=\"og:site_name\" content=\"Re:amaze Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/reamaze\" \/>\n<meta property=\"article:published_time\" content=\"2015-11-10T14:35:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-26T00:35:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"553\" \/>\n\t<meta property=\"og:image:height\" content=\"107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@reamaze\" \/>\n<meta name=\"twitter:site\" content=\"@reamaze\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#\/schema\/person\/3bffd970e708b17e27bd910fb2ef685e\"},\"headline\":\"Merging Conversations in Reamaze\",\"datePublished\":\"2015-11-10T14:35:19+00:00\",\"dateModified\":\"2021-03-26T00:35:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/\"},\"wordCount\":184,\"publisher\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"articleSection\":[\"Feature Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/\",\"url\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/\",\"name\":\"Merging Conversations in Reamaze - Re:amaze Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"datePublished\":\"2015-11-10T14:35:19+00:00\",\"dateModified\":\"2021-03-26T00:35:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/#primaryimage\",\"url\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"contentUrl\":\"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/04\/logo.png\",\"width\":553,\"height\":107},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/merging-conversations-in-reamaze\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.reamaze.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Feature Updates\",\"item\":\"https:\/\/www.reamaze.com\/blog\/topics\/feature-updates\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Merging Conversations in Reamaze\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.reamaze.com\/blog\/#website\",\"url\":\"https:\/\/www.reamaze.com\/blog\/\",\"name\":\"Re:amaze Blog\",\"description\":\"Better Conversations. 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