{"version":"1.0","provider_name":"Re:amaze Blog","provider_url":"https:\/\/www.reamaze.com\/blog","author_name":"David","author_url":"https:\/\/www.reamaze.com\/blog\/author\/david\/","title":"Customer Service Automation and What NOT to Do - Re:amaze Blog","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"iIcpqd37XO\"><a href=\"https:\/\/www.reamaze.com\/blog\/customer-service-automation-and-what-not-to-do\/\">Customer Service Automation and What NOT to Do<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.reamaze.com\/blog\/customer-service-automation-and-what-not-to-do\/embed\/#?secret=iIcpqd37XO\" width=\"600\" height=\"338\" title=\"&#8220;Customer Service Automation and What NOT to Do&#8221; &#8212; Re:amaze Blog\" data-secret=\"iIcpqd37XO\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blog.reamaze.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/blog.reamaze.com\/wp-content\/uploads\/2019\/05\/1_0TLYLwt9N6MTkEEWyM159Q.jpeg","thumbnail_width":800,"thumbnail_height":468,"description":"Discover the potential pitfalls of automating customer service and how to avoid them. Learn why emotional intelligence and human touch are essential in customer support, even as automation technology evolves. Get insights on optimizing automated systems for better customer experiences"}